To contribute to an organization where I can utilize my skills and dedication to empower individuals and teams, fostering a culture of growth and collaboration. I am committed to continuous learning, guided by the wisdom of mentors, and strive to deliver efficient and impactful results while maintaining humility and a people-first approach.
A competent professional with 17 years of experience in Operations & Process Management, Client Management, KYC Due Diligence & Leadership Expertise on worldwide KYC requirements, Asia, Europe, Americas Expertise in managing internal and external audits. Promoted a culture of human empowerment, fairness, and collaboration by actively mentoring 15+ team members while embracing mentorship from others, driving a 20% increase in team engagement and a 10% boost in productivity through inclusive leadership and continuous learning initiatives. Collaborated with the automation team in the automation of KYC processes, reducing manual effort by 40% and improving onboarding time by 30%. Simplified KYC norms, resulting in a 25% increase in Periodic review and a 20% reduction in quality and efficiency. Led a team who trained over 100 employees on streamlined KYC workflows, ensuring seamless adoption and compliance with new norms, with 95% satisfaction rate. Contributed to the centralization of KYC from Americas, Europe, and Asia into a single hub in Singapore, streamlining operations and improving compliance across multiple jurisdictions. Contributed to the transfer of KYC activities from Singapore to India and Canada, optimizing cost efficiency and resource allocation while maintaining high standards of regulatory compliance. Skilled in making high-stakes decision within fast-paced, high-pressure environments using experience-backed judgment, innovation, strong work ethics, and irreproachable integrity.