Ms Zon Phoo Wai
Administrative Assistant
Jurong East
Summary
Dynamic professional with a proven track record at Guofu Pte Ltd, excelling in customer service and problem-solving. Demonstrated expertise in service planning and scheduling, enhancing customer satisfaction and retention.
Offering background in customer service and passion for cannabis industry, eager to learn and thrive in dispensary setting. Brings ability to quickly grasp product knowledge and regulatory requirements. Ready to use and develop communication skills and customer service abilities in Administration Assistant role.
Overview
8
8
years of professional experience
Work History
Customer Service
Guofu Pte Ltd
11.2023 - Current
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Managed inventory levels by restocking shelves and organizing merchandise displays.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Increased sales by providing exceptional customer service and product knowledge.
- Strengthened company reputation by delivering exceptional customer service and support.
- Collaborated with kitchen staff to streamline communication and improve order accuracy.
Administrative Assistant
VHT Garment Co.ltd
09.2019 - 06.2023
- Managed daily administrative tasks, ensuring efficient office operations and support for team members.
- Coordinated scheduling and calendar management, optimizing time for executives and enhancing productivity.
- Implemented filing systems to improve document retrieval processes, increasing overall office efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Controller
New Hope Co.Ltd
01.2018 - 08.2019
- Directed financial reporting processes ensuring compliance with industry standards.
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Prepared balance sheets, cash flow reports and income statements.
- Rejected materials, components, and finished products and documented reasons.
Education
Bacherlor of Engineering - Mechatronics
Technological University
Hmawbi01-2018
Skills
- Excellent customer service skills
- Service planning and scheduling
- Computer skills
- Data entry
- Time management
- Strong problem solver
- Documentation and recordkeeping
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Beginner (A1)
Myanmar
Advanced (C1)
Travelling
I love travelling because it offers good opportunities for cultural exchange, personal growth and memorable experiences. And I enjoy travelling , I can do other opportunities like photography, writing , listening and volunteering, etc.
Work Type
Full TimeWork Location
On-SiteTimeline
Customer Service
Guofu Pte Ltd
11.2023 - Current
Administrative Assistant
VHT Garment Co.ltd
09.2019 - 06.2023
Controller
New Hope Co.Ltd
01.2018 - 08.2019
Bacherlor of Engineering - Mechatronics
Technological University
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