Ms. MOE AU NYI

• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Prepared extra beds for the guest request.
• Followed the hotel procedures and reduced housekeeping complaints.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.

• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Worked with front desk to respond promptly to all guest requests.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Checked the quality of rooms with high standard and released the rooms for check in guests.
• Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
• Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
• Trained and mentored new staff on cleaning and safety protocols.
• Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.

• Performed various rooms cleaning activities such as

cleaning, sanitizing bathroom and kitchen surfaces,

wiped down the furniture, swept and mopped floors.

• Enhanced guest satisfaction by maintaining the cleanness, by making the tidy bed and well-stocked rooms in a timely manner.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
• Disposed of trash and recyclables each day to avoid waste buildup.