M R Mohamed Ameer Mustafa
Product Reliability Engineering
Summary
Able to perform as a team. Good team player with a positive attitude. Able to communicate well with peers. Have a strong sense of ownership in any task given.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
Work History
Sr. Site Reliability Engineer(PRE)
Visa Worldwide
4 2022 - Current
- Application/Production Support
- Working in dockers and Kubernetes based environment
- Have experience using Jira, Jenkins for deployment and release activities
- Linux/Unix for daily activities
- MySQL/Oracle DB, for execute simple insert/update queries and select queries
- Splunk and opera tools for monitoring purpose
Senior Systems Engineer
Infosys Pte Ltd
03.2020 - 04.2022
- Used POSTGRES(SQL), Linux/Unix for daily activities
- Working under Project with DBS Finacle
- DevOps Engineer, Infra Related role like performing patches deployment in application server
- Working in dockers and Kubernetes based environment
- Have experience using Jira, Jenkins and Manual Patch deployment
- Have basic experience on using AWS server to retrieve Images details
Application Support Analyst
DBS Asia Hub
08.2018 - 02.2020
- In-depth troubleshooting of application/server/system
- Liaison with application users for analysis and provide tactical solution
- Analysis of log/data and work with Level 2 support for permanent solution or Long Term solution via Problem management process
- Perform daily health check of the Production (servers / application)
- Analysis and follow-up of systemic or long-running issues
- Manage and implement updates to systems and applications; verify fixes
- Investigate the Production incidents reported by users and provide resolutions as per the SLA standards and as per the defined Production support processes
- Produce comprehensive confluence SOPs to train junior engineers
- Performs application / System Health check and monitoring the batches in Production
- Support and coordinates Production Deployment activities and production Hotfixes
- Escalates and coordinates the issues to various teams in bank for resolution of issues based on priority and business criticality
- Monitor Batches and load the feeds into system
- Engaging with upstream and downstream on a daily basis
Desktop Engineer Level 2
HCL insys Pte Ltd
02.2017 - 08.2018
- Acted as Assistant Team Leader
- Made use of helpdesk systems to prioritize work-load and update queries and calls
- Tested the IT networking systems, monitored the performance of network servers and maintained firm’s computer systems
- Documented and maintained supply of all required inventory
- Administered creation of IT accounts and computer systems and offered support
- Assisted company personnel with desktop operation, including both hardware and software – Provided employee training and instructions (through presentations) regarding basic operation of software and hardware, technical support and quality standards
- Serve as first-level contact for general desktop related issues and as the higher level for other IT network problems
Desktop Engineer Level 2
Allianz Pte Ltd
07.2016 - 01.2017
- Tested the IT networking systems, monitored the performance of network servers and maintained firm’s computer systems
- Made use of helpdesk systems to prioritize work-load and update queries and calls
- Documented and maintained supply of all required inventory
- Administered creation of IT accounts and computer systems and offered support
- Assisted company personnel with desktop operation, including both hardware and software
IT Technician
Servlink Technology Resources Pte Ltd
01.2016 - 07.2016
- Provided technical support, including identifying problem incidents with their subsequent resolutions
- Supervised and performed installation of new IT network equipment and system hardware
- Serve as first-level contact for general desktop related issues
- Set up hardware and install and configure software and drivers
Physical Training Instructor (NSTI)
Singapore Civil Defense Force
02.2014 - 12.2015
- Provided knowledge on training people on physical fitness
- Provided Basic rescue knowledge
- Provided teamwork qualities by handling paperwork under pressure, as well as pros and cons of each and everyone in the team
- SAR Grade : 90% (Very Good)
Education
Advanced Diploma - Information Technology
Kaplan
01.2017 - 01.2018
Diploma - Information Technology
MDIS
01.2012 - 01.2013
Nitec - Information Communications
ITE College East
01.2010 - 01.2012
GCE N Levels - undefined
St. Andrews Secondary School
01.2005 - 01.2009
No Degree - Information Technology
Republic Polytechnic
Singapore 04.2001 -
Skills
MySQL/Oracle
Linux Systems
PC assembling
Managing servers
Certification
2014, Certification of participation, Effective Time Management
Personal Information
- Date of Birth: 07/23/93
- Nationality: Singaporean
Contactnumbers
+65 6638 7824, +65 9339 6731
Timeline
Senior Systems Engineer
Infosys Pte Ltd
03.2020 - 04.2022
Application Support Analyst
DBS Asia Hub
08.2018 - 02.2020
Desktop Engineer Level 2
HCL insys Pte Ltd
02.2017 - 08.2018
Advanced Diploma - Information Technology
Kaplan
01.2017 - 01.2018
Desktop Engineer Level 2
Allianz Pte Ltd
07.2016 - 01.2017
IT Technician
Servlink Technology Resources Pte Ltd
01.2016 - 07.2016
Physical Training Instructor (NSTI)
Singapore Civil Defense Force
02.2014 - 12.2015
Diploma - Information Technology
MDIS
01.2012 - 01.2013
Nitec - Information Communications
ITE College East
01.2010 - 01.2012
GCE N Levels - undefined
St. Andrews Secondary School
01.2005 - 01.2009
No Degree - Information Technology
Republic Polytechnic
04.2001 -
Sr. Site Reliability Engineer(PRE)
Visa Worldwide
4 2022 - Current
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