M PARVEEN KUMAR
Singapore
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert [Software] and [Software] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
9
9
years of professional experience
Work History
Desktop Support Engineer
IBM
01.2023 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Walked individuals through basic troubleshooting tasks.
- Installed and configured operating systems and applications.
Desktop Engineer
Kyndryl Pte Ltd
11.2021 - 01.2023
- Troubleshoot hardware and software Reclone PC Setup new Laptop , Copier Installing softwares for clients PC and Laptops
- My job is to provide on-site assistance including of setting up of computer hardware systems, installing and upgrading software
- Setting up and troubleshooting printers.
Desktop Engineer
Alphaeus Pte.Ltd
12.2020 - 09.2021
- My job is IT support level 1 in schools that assist clients with hardware and software issues
- My job is to provide on-site assistance including of setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues for example like class projectors and visualizers
- Setting up and troubleshooting printers.
Desktop Engineer
NCS Pte.Ltd
01.2015 - 06.2015
- My job is IT support specialists that assist clients with hardware and software issues.My job is to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.
Education
ITE Higher Nitec - General
ITE College East
01.2018
Skills
- Remote troubleshooting
- Software Installation
- Hardware Installation
- Application installations
- IT Skills
- Information Technology
- Hardware Trouble Shooting
- Software Troubleshooting
- Windows Operating System
Personal Information
Title: Desktop Support Engineer
Languages
English
Advanced (C1)
Tamil
Advanced (C1)
Timeline
Desktop Support Engineer
IBM
01.2023 - Current
Desktop Engineer
Kyndryl Pte Ltd
11.2021 - 01.2023
Desktop Engineer
Alphaeus Pte.Ltd
12.2020 - 09.2021
Desktop Engineer
NCS Pte.Ltd
01.2015 - 06.2015
ITE Higher Nitec - General
ITE College East
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