Mow Zi Xian
Singapore
Summary
Retail professional with a solid track record in customer engagement and sales support. Known for contributing to team success and adapting to shifting store demands. Bring strong communication and problem-solving abilities, fostering a collaborative and results-driven retail atmosphere.
Overview
6
6
years of professional experience
Work History
Athlete - Sales Assistant
Nike Singapore
03.2024 - Current
- Assisted customers in finding suitable products and provided detailed product information.
- Maintained store displays and ensured proper visual merchandising.
- Processed sales transactions efficiently using POS systems.
- Conducted stock checks and restocked shelves as needed.
- Worked collaboratively to achieve sales targets.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Retail Sales Assistant
Adidas Singapore Pte Ltd
09.2022 - 02.2024
- Went extra mile to locate merchandise for customers by researching and calling associated retail branches
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans
- Liaised with customers to determine needs, provide recommendations and upsell services
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills
- Promoted sales and special offers for discounts and merchandise options
- Ensure high levels of customer satisfaction through excellent sales service
- Stocking and restocking shelves
- Produced attractive merchandise displays
- Handling all cash and credit card transactions in a store environment
- Welcome customers to the store and answer their queries
- Supports Manager with recruitment and providing on-the-job training
- Work with customers to determine their needs and then recommend the right product to solve the customer's problem
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans
Sales Assistant
Beanstalk Specialities Pte Ltd
06.2022 - 09.2022
- Inspected products for quality assurance before display
- Prepare beverages and desserts
- Ensure ingredients are kept and handle properly
- Take order and be able to give good recommendations
- Maintain cleanl of outlets
- Assist with inventory checking and inform supervisors when stock are running low
Foodpanda Picker
RecruitFirst
11.2020 - 02.2022
- Perform inventory controls and keep quality standards high for audits
- Accept customer's order and pick up grocery item according to order list
- Scan, pack and pass to the delivery person
- Updated inventory system with barcode scanner
- Order-picked goods quickly and accurately, continually delivering against production targets
- Verified proper labeling and identification on all orders before shipment.
Shop Sales Assistant
Soon Thye Hang SDN BHD
11.2020 - 02.2022
- Shop worker attentive to customer needs and ready for high tempo work
- Delivers positive and professional service to people of different backgrounds
- Accurate in money handling and payment processing
Event Waitress
Guo Yean Restaurant
01.2020 - 10.2020
- Greet customers, presenting menus, take orders, suggest and recommend meal promotions appropriately
- Prepare drinks, serves food/beverages to customers
- Maintain the cleanliness of the dining area on a regular basis
- Responsible to clear away rubbish properly to maintain a clean, safe and sanitary environment
Event Promoter
Leather SDN BHD
02.2019 - 06.2019
- Identify interest and understand customer needs and requirements
- Set up booths or promotional stands and stock products
- Greet customers with a friendly welcome
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Responsible for providing knowledge of fabrics and materials to customers
Education
A-Levels -
Sekolah Menengah Kebangsaan Jalan Pasir Puteh
01.2018
Skills
- Microsoft Powerpoint
- Microsoft Words
- Microsoft Excel
- Teamwork and cooperation
- Cash handling
- Order picking
- Strong multitasking
- POS terminal operation
- Exceptional customer service
- Client relationship building
- Brand awareness
- Fashion sense
- CRM software
- Personable and friendly
Personal Information
Gender
MALE
Marital Status
SINGLE
WhatsApp Number
+60102984056
Nationality
Malaysian
Date Of Birth
30 December 2001
Languages
English
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Timeline
Athlete - Sales Assistant
Nike Singapore
03.2024 - Current
Retail Sales Assistant
Adidas Singapore Pte Ltd
09.2022 - 02.2024
Sales Assistant
Beanstalk Specialities Pte Ltd
06.2022 - 09.2022
Foodpanda Picker
RecruitFirst
11.2020 - 02.2022
Shop Sales Assistant
Soon Thye Hang SDN BHD
11.2020 - 02.2022
Event Waitress
Guo Yean Restaurant
01.2020 - 10.2020
Event Promoter
Leather SDN BHD
02.2019 - 06.2019
A-Levels -
Sekolah Menengah Kebangsaan Jalan Pasir Puteh
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