Morena Vargas
Summary
Experienced with passenger service processes, including check-in, boarding, and customer assistance. Utilizes effective communication and problem-solving skills to address passenger needs and ensure smooth operations. Knowledge of airline regulations and procedures to maintain compliance and safety.
Overview
10
10
years of professional experience
Work History
Passenger Service Agent
Ubts
06.2016 - 03.2019
- Coordinated passenger check-in processes to enhance operational efficiency and reduce wait times.
- Assisted passengers with baggage handling, ensuring compliance with airline policies and regulations.
- Facilitated communication between passengers and flight crews, resolving inquiries and concerns promptly.
- Managed boarding procedures, optimizing flow and maintaining safety standards throughout the process.
Cashier
Cold Storage
04.2014 - 10.2014
- Processed customer transactions efficiently, ensuring accurate cash handling and register operations.
- Maintained organized checkout area to enhance customer experience and streamline operations.
- Assisted in training new cashiers on procedures and customer service best practices.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and loyalty.
Travel Executive
KOINOAIR TRAVEL AND TOURS
01.2009 - 10.2012
Education
Bachelor Of Science in Civil Eng'g (undergraduate) - Design,construction, Operation, &maintainance of B
Central Colleges Of The Philippines
Philippines01-1987
Skills
Proficiency in customer service, accurate cash handling, basic math, and familiarity with point-of-sale (POS) systems Other key skills include attention to detail, problem-solving, communication, and maintaining a positive attitude These abilities combine to ensure accurate transactions, efficient operations, and a positive customer experience, which are all vital for a business's success
Timeline
Passenger Service Agent
Ubts
06.2016 - 03.2019
Cashier
Cold Storage
04.2014 - 10.2014
Travel Executive
KOINOAIR TRAVEL AND TOURS
01.2009 - 10.2012
Bachelor Of Science in Civil Eng'g (undergraduate) - Design,construction, Operation, &maintainance of B
Central Colleges Of The Philippines
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