Monika Singh

• Facilitated Agile ceremonies to enhance team collaboration and productivity.
• Developed and maintained project timelines, ensuring alignment with stakeholder expectations.
• Guided teams in adopting Scrum practices, fostering a culture of continuous improvement.
• Identified and resolved impediments to streamline workflow and optimize delivery processes.
• Prepare project feasibility studies, cost-benefit analysis and proposals and obtain required approvals from appropriate IT management and project sponsors
• Establish project plans, resources, budgets and time-frames, and assign tasks
• Identify, track and communicate project progress, milestones, deliverables changes and dependencies within the schedule, costs, issues and risks
• Manage project team’s performance of project tasks, provide technical advice and guidance, schedule assignments and training for development, prepare performance appraisals
• Coordinate project activities across multiple development, product management, user experience and QA teams in a matrix organization
• Secure acceptance and approval of deliverables or revisions to the project from the project sponsor and stakeholders
• Manage vendor relationship and deliverables
• Evaluate and recommend purchases of software packages, hardware and service vendors where appropriate
• Ensure work deliverables are in compliance with bank policies and regulatory requirements
• Plan for and oversee preparation of documentation of each project phase (business requirements, functional specification, project plan, test strategy, test plan etc.), training and support in new/modified applications

• Work with an established customer base
• Own and manage India with a stretch and challenging renewals sale quota
• Give accurate monthly and quarterly sales forecast, analyse pipeline to apply the right sales play
• Manage high volume of email and calls
• Answered customer's questions regarding products, prices, and availability
• Managed friendly and professional customer interactions
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
• Determining needs, delivered solutions and overcame objections through consultative selling skills
• Created and updated customer accounts with relevant information
• Used CRM software to maintain detailed contact logs and account records
• Effectively partner and build relationships with distributors and resellers.

• Operated and maintained applicant tracking and candidate management systems
• Verified applicant references and employment details
• Coordinated incoming job requisitions and applications
• Promptly corresponded with applicants and coordinated and conducted interviews
• Hired employees and initiated new hire paperwork process
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
• Oversaw new business development and customer servicing
• Liaised between account holders and various departments
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
• Contributed to annual revenue goals by selling new services and developing new accounts
• Listened attentively to client feedback and worked with the product development team to introduce new services
• Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms
• Capitalized on emerging trends in customer preferences and marketplaces
• Negotiated prices for products and freights to decrease overall costs
• Educated clients on new services and updated account information to maintain high standards of client service
• Improved account management by predicting potential competitive threats and outlining proactive solutions.