Monika Singh
Inside Sales Representative
Bengaluru
Summary
Inside Sales Representative proficient in cold calling and digital lead generation. Works to
build a customer base and acquire new accounts. Resilient professional with strong
communication skills and a resourceful approach to problems.
Overview
2
2
years of professional experience
Work History
Inside Sales Representative
Service Source International
6 2016 - 11.2019
- Work with an established customer base
- Own and manage India with a stretch and challenging renewals sale quota
- Give accurate monthly and quarterly sales forecast, analyse pipeline to apply the right sales play
- Manage high volume of email and calls
- Answered customer's questions regarding products, prices, and availability
- Managed friendly and professional customer interactions
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Determining needs, delivered solutions and overcame objections through consultative selling skills
- Created and updated customer accounts with relevant information
- Used CRM software to maintain detailed contact logs and account records
- Effectively partner and build relationships with distributors and resellers.
Recruitment Consultant
Infodrive Solutions PTE. Ltd.
05.2015 - 06.2016
- Operated and maintained applicant tracking and candidate management systems
- Verified applicant references and employment details
- Coordinated incoming job requisitions and applications
- Promptly corresponded with applicants and coordinated and conducted interviews
- Hired employees and initiated new hire paperwork process
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Account Manager
Times Business Solutions Ltd.
01.2014 - 04.2015
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Oversaw new business development and customer servicing
- Liaised between account holders and various departments
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Contributed to annual revenue goals by selling new services and developing new accounts
- Listened attentively to client feedback and worked with the product development team to introduce new services
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms
- Capitalized on emerging trends in customer preferences and marketplaces
- Negotiated prices for products and freights to decrease overall costs
- Educated clients on new services and updated account information to maintain high standards of client service
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
Education
MBA - Marketing And HR
Jaipuria Institute of Management
03.2014 -
Certificate Programme - Digital Marketing and Strategy
IIM Indore
07.2022 - undefined
BBA - undefined
Patna College, Patna University
01.2012 - undefined
Skills
Customer Service
undefinedAdditional Information
MBA (Marketing & HR) with profound knowledge of systematic & disciplined approach Toward Marketing & HR. Possess flair towards varied Marketing operations. Experience in front-line business development, account management and inside sales. Ability to multi-task, work under tight deadlines and work with minimal supervision. Efficient analytical & planning skills with abilities in working in teams for achieving organizational goals.
Timeline
Certificate Programme - Digital Marketing and Strategy
IIM Indore
07.2022 - undefined
Recruitment Consultant
Infodrive Solutions PTE. Ltd.
05.2015 - 06.2016
MBA - Marketing And HR
Jaipuria Institute of Management
03.2014 -
Account Manager
Times Business Solutions Ltd.
01.2014 - 04.2015
BBA - undefined
Patna College, Patna University
01.2012 - undefined
Inside Sales Representative
Service Source International
6 2016 - 11.2019
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