Monika Raj

Highly motivated individual seeking a career in a customer service-oriented industry. Offering 15 years of multi-domain roles, complimented by proven skills to significantly enhance customer service objectives. Enjoy working with people and meeting customers from different walks of life. Exposure to different people from across the globe and well-versed with their cultures. In the domain of hospitality, meeting a smaller group of people but for a longer time gave me the opportunity of working with people more intimately. My ability to speak well complemented my career. Received positive feedbacks for communication skills. I also took up the challenge to explore my horizons and move across the globe to take up an opportunity in UAE. This helped me tremendously in gaining confidence and being independent with international exposure. Experienced call center environment responding to public enquiries, including high-profile cases from Government Boards and Ministries. Manage customer’s experience and expectations whilst recovering loss service. Recognized for my team leadership qualities. I took up an opportunity for Reservations Officer with Shangri-La Singapore. Manage multiple bookings from travel agents through email and tele-communications. Management of hotel rooms and revenue. Seeking a Customer-Service oriented career in the hospitality industry where I can significantly contribute with my numerous years of experience. Deeply rooted with my interest in providing excellent guest experience, I believe I will be able to perform beyond expectations.