Monika Kuzmowicz

Client Consultation: Engaged in thorough consultations with clients to comprehend their design preferences, lifestyle, and budgetary constraints.

Conceptualisation: Developed unique and innovative design concepts that align with client objectives, incorporating elements of functionality, aesthetics, and sustainability.

Space Planning: Utilised my expertise in space planning to optimise layouts and maximise functionality within the given space constraints.

Material Selection: Source and recommend suitable materials, finishes, furnishings, and accessories that align with the design concept, budget, and quality standards.

Visualization: Create 2D floor plans, 3D renderings, and mood boards to effectively communicate design concepts and help clients envision the final result.

Project Management: Coordinate with contractors, vendors, and other stakeholders to ensure timely project delivery while adhering to quality standards and budgetary constraints.

Site Supervision: Conduct regular site visits to oversee design progress, resolve any design-related issues, and ensure adherence to the approved design plan.

Documentation: Maintain accurate project documentation, including design specifications, contracts, invoices, and project schedules.

Client Communication: Provide regular updates to clients on project progress, address any concerns or modifications, and ensure client satisfaction throughout the design process.

Social Media Management: Developed and implemented social media strategies to enhance brand awareness and engage with the target audience. Created compelling content, including posts, images, and videos, optimised for each platform (e.g., Facebook, Instagram, Twitter, LinkedIn). Monitored social media channels, responded to inquiries, comments, and messages promptly, and fostered positive relationships with followers. Analysed social media performance metrics using tools and providing insights and recommendations for optimization.
Administrative Assistance: Provided administrative support to the marketing team, including scheduling meetings, coordinating travel arrangements, and managing expense reports.
Maintained marketing databases, ensuring accuracy and completeness of customer records, contacts, and mailing lists.
Assisted in the preparation and distribution of marketing materials, such as brochures, flyers, and promotional merchandise. Managed correspondence and communications, both internal and external, ensuring timely responses and effective coordination.
Event Coordination: Assisted in planning, organising, and executing marketing events, trade shows, and product launches, ensuring seamless logistics and coordination. Coordinated event promotion through various channels, including social media, email campaigns, and online listings. Provided on-site support during events, managing booth setup, signage, and promotional activities to maximize brand visibility and customer engagement.
Market Research and Analysis: Conducted market research and competitive analysis to identify trends, opportunities, and challenges in the audio industry. Compiled and analysed data on consumer behavior, preferences, and demographics, informing marketing strategies and product development decisions.
Prepared reports and presentations summarising key findings, insights, and recommendations for senior management review.
Content Creation and Copywriting: Collaborated with graphic designers and multimedia specialists to create visually appealing and impactful marketing materials. Ensured consistency in brand voice, tone, and style across all communication channels and marketing collateral.
Cross-Functional Collaboration: Collaborated closely with cross-functional teams, including sales, product management, and creative services, to align marketing efforts with business objectives and promotional calendars. Facilitated communication and coordination between internal stakeholders and external partners, agencies, and vendors.

Administrative Support: Provided comprehensive administrative support to office personnel, including scheduling appointments, managing calendars, and coordinating meetings and conferences. Prepared and distributed correspondence, reports, and presentations, ensuring accuracy and adherence to company standards. Maintained electronic and physical filing systems, organizing documents, records, and office supplies.
Facilities Coordination: Coordinated office facilities and services, including maintenance, repairs, and procurement of supplies and equipment. Liaised with vendors and service providers to ensure timely resolution of issues and fulfillment of service contracts.
Conducted regular inspections of office facilities to identify maintenance needs, safety hazards, and cleanliness standards.
Event Planning and Support: Assisted in the planning and execution of corporate events, meetings, and social gatherings, coordinating logistics, catering, and audiovisual requirements.
Provided on-site support during events, ensuring smooth operations, attendee registration, and adherence to event timelines. Collaborated with internal stakeholders to develop event themes, agendas, and promotional materials.
Customer Service and Relations: Delivered excellent customer service to internal staff, visitors, and clients, responding to inquiries, resolving issues, and maintaining a professional and welcoming office environment. Managed reception duties, including greeting guests, answering phones, and directing inquiries to the appropriate departments. Implemented service improvement initiatives based on feedback and suggestions from staff and stakeholders.
Project Coordination: Coordinated project deliverables, such as the Ticketless Car Park Project, aimed at transitioning to a paperless system. Facilitated communication between project stakeholders, including internal teams, external vendors, and management, ensuring alignment with project timelines and objectives. Managed project documentation, including meeting minutes, progress reports, and action items, to track milestones and ensure accountability.

Guest Services: Provided exceptional customer service to visitors, tenants, and guests, addressing inquiries, offering assistance, and ensuring a positive shopping experience.
Greeted patrons warmly upon arrival, assisting with directions, information about stores, and recommendations for dining and entertainment options.
Administrative Duties: Managed concierge desk operations, including answering phone calls, scheduling appointments, and maintaining records of inquiries and requests. Handled administrative tasks such as processing visitor passes, managing lost and found items, and coordinating deliveries and courier services.

Resource Management: Managed inventory of concierge supplies, ensuring availability of amenities and resources for guests, including parcel handling, stroller rentals, and wheelchair assistance.
Team Collaboration: Collaborated with fellow team members and departments to ensure smooth operations and cohesive guest service delivery. Provided support to colleagues during peak periods and special events, fostering a positive and productive work environment.

Staff Management: Recruited, trained, and supervised restaurant staff, ensuring adherence to company policies, standards, and procedures. Scheduled shifts, managed payroll, and evaluated employee performance, providing feedback and coaching for continuous improvement. Fostered a positive work environment, promoting teamwork, morale, and professional development among staff members.
Financial Management: Oversaw budgeting, cost control, and financial performance of the restaurant, managing expenses, inventory, and revenue targets. Analysed financial reports, such as statememts and sales data, identifying trends, and implementing strategies to optimise profitability. Implemented pricing strategies, menu engineering, and promotions to drive sales and maximize revenue while controlling costs.
Operations Management: Managed day-to-day operations of the restaurant, including opening and closing procedures, staffing levels, and inventory management. Ensured compliance with health, safety, and sanitation regulations, conducting regular inspections and addressing any issues promptly. Implemented operational efficiencies and streamlined processes to improve productivity and service quality.
Marketing and Promotion: Developed and implemented marketing strategies and promotional campaigns to attract new customers and retain existing ones. Cultivated relationships with local businesses, community organisations to enhance brand visibility and generate buzz.
Crisis Management and Conflict Resolution: Addressed customer complaints, service issues, and other conflicts with tact and diplomacy, seeking mutually satisfactory resolutions.
Managed crises and emergencies effectively, such as equipment malfunctions, staffing shortages, or safety incidents, minimising disruptions to operations and guest experiences.