Monica Cubas
Aurora,CO
Summary
Enthusiastic General Manager with 15 years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies and managing staff . Focused on motivating staff and working with diverse personality types to drive improvements. Dedicated and organized Operations Manager with over 15 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
19
19
years of professional experience
Work History
Server/Bartender
First Meridian
03.2021 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
General Manager
Sodexo, Sky Club DEN
11.2017 - 07.2020
- Enhanced operational efficiency and productivity by managing budgets, accounts and
- Service
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Interacted well with Client and customers to build connections and nurture relationships
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Trained, coached and mentored staff to support smooth adoption of new Sodexo/Delta program
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
- Managed 55 team members across 5 accounts, resulting in approximate $87,000 increase in annual revenue.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
General Manager
Concessions International LLC
01.2009 - 11.2017
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Oversaw inventory by ordering precise quantities of stock and executing corrective
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
General Manager
Jimmy John's
12.2004 - 01.2009
- Actions to drive profitability
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Maximized efficiency by coaching and mentoring 65 personnel on food and alcohol principles, industry practices and company procedures
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Increased monthly staff retention rate by 35% after implementing new training programs
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Received superior customer service satisfaction scores for 6 consecutive quarters
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Developed effective business plans to align strategic decisions with long-term objectives.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Associate of Applied Science - Business Administration
Community College of Aurora
Skills
- Recruitment Effective leader
- Product development Relationship building
- Coaching and mentoring Budget development
- Inventory management Business Development
- Business operations Team building
- Records Organization and Management
- Labor and Overhead Cost Estimation
- Staff Training
- Operations Monitoring
- Maintaining Compliance
- Policies and Procedures Implementation
- Multi-Unit Operations Management
- Budget Development and Management
- Staff Training and Development
- Process Improvement Strategies
- Menu Recommendations
Timeline
Server/Bartender
First Meridian
03.2021 - Current
General Manager
Sodexo, Sky Club DEN
11.2017 - 07.2020
General Manager
Concessions International LLC
01.2009 - 11.2017
General Manager
Jimmy John's
12.2004 - 01.2009
Associate of Applied Science - Business Administration
Community College of Aurora
Similar Profiles
Monica CubasMonica Cubas
FOH Manager at First MeridianFOH Manager at First Meridian
Charles DumeCharles Dume
Nursing supervisor as a Registered Nurse at Meridian Nursing Rehabilitation at Meridian Rehab at Shrewsbury, Wall and BrickNursing supervisor as a Registered Nurse at Meridian Nursing Rehabilitation at Meridian Rehab at Shrewsbury, Wall and Brick
Emilia Chien CoxEmilia Chien Cox
Operations Support Specialist at MERIDIAN ENERGYOperations Support Specialist at MERIDIAN ENERGY