Summary
Overview
Work History
Education
Skills
Timeline
Generic
MOHIT MITTAL

MOHIT MITTAL

Bangalore

Summary

Skilled Architect and Senior Engineer with 15+ years of experience in designing, building, and deploying highly scalable platforms (100K+ TPS) using modern technology stacks. Proven expertise in Microservices Architecture, Spring Boot, and cloud-native application development, with strong proficiency in containerization (Docker) and orchestration (Kubernetes). Leading SaaS product lifecycle transitions, and driving AI-driven initiatives in AIOps and automation. Recognized for combining deep technical hands-on capability with strategic architectural leadership to build resilient, enterprise-scale systems.

Overview

15
15
years of professional experience

Work History

Senior Staff Engineer

Freshworks
10.2024 - Current
  • Drove end-to-end ownership of ITSM Status Page and Major Incident modules, from requirement gathering with Product Owners to design and implementation, ensuring high availability, scalability, and seamless integration, while leading a team of 12+ engineers and collaborating across multiple teams.
  • Built an AI-powered requirement-to-user-story generator, converting Confluence-based epics/features into actionable Agile stories with acceptance criteria, reducing manual backlog grooming effort.
  • Working on the architecture for a next-generation AIOps platform, enabling ingestion of alerts from Splunk/Datadog, root-cause analysis using AI-driven iterative queries, and real-time service dependency mapping.
  • Led the sunsetting strategy of a SaaS application, implementing customer-specific routing to gracefully migrate and retain select customers while minimizing business disruption.

Senior Software Engineer

Intuit India Technology and Services LLP
Bangalore
04.2021 - 09.2024
  • Led the design and development of a platform-level, highly available, and scalable Authorization decisions service, currently serving 100k TPS.
  • Played a pivotal role in Intuit-wide adoption of the Authorization service, ensuring all authorization decisions are made using this service.
  • Designed and developed the Log4i library for Intuit, aiding in log consolidation and standardization.
  • Helped the various teams in adopting the Log4i library which resulted in significant cost savings on Splunk expenses.
  • Provided technical leadership and guidance to a team of developers, ensuring efficient project execution and adherence to best practices.
  • Participated in code reviews, debugging, and troubleshooting issues.

Senior Developer (T3-2)

SAP Labs India Pvt Ltd
Bangalore
02.2018 - 04.2021
  • Designed and developed multiple microservices within the Predictive Maintenance and Service (PDMS)).
  • Owned and implemented features end-to-end, encompassing code development, test automation, and comprehensive documentation.
  • Created and implemented a sophisticated RULE Engine.
  • Acquired extensive system-wide knowledge, serving as the primary point of contact for all technical discussions.
  • Communicate effectively with stakeholders, customers and team members, providing technical expertise and guidance as needed.

Engineer III Software Engineering (Grade VIII)

Cisco System (India) Pvt Ltd
Bangalore
02.2012 - 01.2018
  • Project 1: Cisco Finesse
  • Finesse is an Agent/Supervisor/Administrator interface for contact centre applications and a common re-usable infrastructure to be used by other components to have a similar look and feel across the product portfolio.
  • Handled the complete migration of the project from the U.S. to India.
  • Led the design and implementation of numerous backend features, significantly improving the efficiency and ease of use for thousands of contact centre agents.
  • Developed, maintained, and enhanced various functional modules and features, including FIPPA.
  • Project 2: Data Centre Network Management (DCNM)
  • Design, develop and deploy various backend feature modules in DCNM.
  • Collaborate with cross-functional teams to drive product innovation and technical excellence, and provide mentorship and guidance to junior engineers.

Member Technical

Broadridge Financial Solution India Pvt Ltd
Hyderabad
10.2010 - 02.2012
  • Company Overview: Wealth Management (Finance and Banking)
  • Handle migration of entire project from U.S to India.
  • Played a key role in all phases of the project, including requirement analysis, design, and implementation.
  • Wealth Management (Finance and Banking)

Software Engineer

SAP Labs India Pvt Ltd
Bangalore
09.2010 - 10.2010

Education

M.Tech - Software System

BITS PIlani
07.2015

B.Tech -

MIET UPTU
06.2009

Intermediate -

UP Board
06.2004

HighSchool -

UP Board
06.2002

Skills

  • Java, Design, Microservice Development, Spring Boot, AWS, REST, Ruby on Rails, Kubernetes, Docker, Observability, Kafka, Redis, CI/CD, Argocd, Splunk, SQL, Monolith, GIT, Maven, OPA, Rego, Cloud, Graphql, Sidekiq, PUMA, SAAS
  • Learning: LangChain, RAG

Timeline

Senior Staff Engineer

Freshworks
10.2024 - Current

Senior Software Engineer

Intuit India Technology and Services LLP
04.2021 - 09.2024

Senior Developer (T3-2)

SAP Labs India Pvt Ltd
02.2018 - 04.2021

Engineer III Software Engineering (Grade VIII)

Cisco System (India) Pvt Ltd
02.2012 - 01.2018

Member Technical

Broadridge Financial Solution India Pvt Ltd
10.2010 - 02.2012

Software Engineer

SAP Labs India Pvt Ltd
09.2010 - 10.2010

M.Tech - Software System

BITS PIlani

B.Tech -

MIET UPTU

Intermediate -

UP Board

HighSchool -

UP Board

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