Data Analyst
Mohd Syukri Sahrom
Developer
Summary
Dynamic Operations Team Leader/Trainer at Gardens By The Bay with a proven track record in operational planning and compliance monitoring even though working as a part-timer . Successfully implemented process improvements, enhancing service levels and team accountability. Adept at scheduling coordination and fostering high-performing teams, driving significant achievements in efficiency and consistency.
Overview
5
5
years of professional experience
Work History
Part-Time Operation Team Leader / Trainer
Gardens By The Bay
03.2024 - Current
- Implemented process improvements that resulted in reduced errors, faster turnaround times, and enhanced overall service levels.
- Established best practices within the department that contributed towards greater consistency in achieving desired outcomes on an ongoing basis.
- Led a high-performing team to achieve company objectives through effective communication and mentorship.
- Developed comprehensive metrics for monitoring team performance, leading to increased accountability and customer service.
Intern
W2 Industrial Services Hub
03.2020 - 08.2020
- Create an Application for the company to help create forms , invoices and document and store it in a Local Database (MariaDB) then experimented with AWS Database .
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Diploma - Computer Engineering
Singapore Polytechnic
04.2001 -
Skills
Scheduling coordination
Operations management
C programming language
Python programming language
HTML
CSS
Customer service
Team leadership
Interests
IOTS
AI Software
Timeline
Part-Time Operation Team Leader / Trainer
Gardens By The Bay
03.2024 - Current
Intern
W2 Industrial Services Hub
03.2020 - 08.2020
Diploma - Computer Engineering
Singapore Polytechnic
04.2001 -
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