Mohd Syakir Razak
Langkawi
Summary
Dedicated and service oriented hospitality professional with strong 10 years experience in front office operation and guest relations. Known for delivering exceptional service and handling challenges with professionalism, and working fast paced enviroment. Strong skill butler service.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Duty Manager
Hilton Burau Bay
Langkawi
01.2026 - Current
- Pre- Opening as Duty Manager
- Developed and implemented SOP for Front Desk and Executive Lounge operations in preparation for the hotel opening.
- Led the pre-opening setup of the Executive Lounge, including guest flow, service journey, offerings, operational standards, inventory planning, and opening requirements, with collaborated with Cullinary and F&B.
- Supported the hotel opening phase by monitoring daily Front Office operations, ensuring smooth workflows, effective communication, and a seamless guest journey.
- Acted as Duty Manager to oversee daily operations, resolve guest concerns, and maintain service quality across Front Office and guest-facing areas.
- Handled stock ordering and inventory management, including operational supplies and Executive Lounge requirements, while maintaining appropriate stock levels, and prepred the operational report.
Duty Manager
St Regis Langkawi
Langkawi
11.2023 - 01.2026
- Led departmental operations in support of the Director of
- Rooms during the Front Office Manager's absence.
- Coordinated the scheduling of monthly rosters for the Front
- Desk and Butler Service Desk, optimizing staff allocation and
- Coverage.
- Drove revenue growth by championing strategic room
- Upgrades to exceed upsell targets.
- Addressed and resolved guest concerns promptly
Butler Supervisor
St. Regis Langkawi
05.2022 - 10.2025
- Supervise Butler and Private Dining Team.
- Fostered a collaborative work environment to facilitate
- Seamless service experiences for guests.
- Upheld the property's standards and protocols, ensuring
- Compliance across the team.
Butler
St. Regis Langkawi
09.2019 - 10.2025
- Welcome guests upon arrival and conduct a general
- Orientation of the Suite / Villa for the guests , in a professional
- And friendly manner, exceeding guest expectation.
- Deliver personalized experience including beverages service
- Packing and unpacking, garment pressing.
Guest Service Assistant
Aloft Langkawi Pantai Tengah
10.2018 - 08.2019
- Pre-Opening team
- Welcome guests, check in, distribute room keys and explain
- The hotel's amenities and guest loyalty benefit.
Guest Service Assistant
Berjaya Langkawi Resort
03.2018 - 09.2018
- Welcome guests upon arrival, ensuring a smooth and efficient
- Check-in process.
Guest Service Assistant
Air Asia Berhad
Langkawi
03.2017 - 03.2018
- Ground flight operation to responsible efficient passenger
- Handling and accurate documentation.
- Duties included check in, boarding procedures, and preparing
- The documentation.
Education
Bachelor Of Applied and Creative Art (Fine Art)
University Malaysia Sarawak
01.2016
SMK Dato Sheikh Ahmad, Arau
Arau01.2012
SMK Syed Sirajuddin
01.2010
Skills
- CRISIS RESOLUTION
- PROBLEM-SOLVING
- DECISION-MAKING
- COMMUNICATION
- SCHEDULING
- LEADERSHIP
Languages
MALAY
ENGLISH
References
- AMERAN MOHD SHARIF, Director Of Operation, The St Regis, Langkawi, +60124585894, Ameran.Sharif@stregis.com
- BEATRICE LOW QIAO YAN, Former Room Division Manager, The St Regis Langkawi, Langkawi, +60169236468, Beatrice.low@rjjhotels.com
- CHARLOTTE D'CRUZ, Front Office Manager, Hilton Burau Bay Langkawi Resort ,
+6012 6157925, Charlotte.D'Cruz@Hilton.com
Timeline
Duty Manager
Hilton Burau Bay
01.2026 - Current
Duty Manager
St Regis Langkawi
11.2023 - 01.2026
Butler Supervisor
St. Regis Langkawi
05.2022 - 10.2025
Butler
St. Regis Langkawi
09.2019 - 10.2025
Guest Service Assistant
Aloft Langkawi Pantai Tengah
10.2018 - 08.2019
Guest Service Assistant
Berjaya Langkawi Resort
03.2018 - 09.2018
Guest Service Assistant
Air Asia Berhad
03.2017 - 03.2018
Bachelor Of Applied and Creative Art (Fine Art)
University Malaysia Sarawak
SMK Dato Sheikh Ahmad, Arau
SMK Syed Sirajuddin