Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Mohd Shahkirin Bin Salim

Operations Manager/Assistant Manager

Summary

Experienced with managing operational tasks and streamlining processes to improve efficiency. Utilizes strong organizational and communication skills to support team goals and ensure smooth operations. Track record of problem-solving and adaptability in dynamic environments.

Overview

5
5
years of professional experience
9
9
Certifications
2
2
Languages

Work History

Emergency Medical Services Operations Assistant

Singapore Civil Defence Force
11.2023 - Current
  • Assist the EMS Overall-In-Charge with day-to-day on-ground operations in Ang Mo Kio Fire Station
  • Creation of a new secondary appointment for NSFs under Training & Development to improve overall performance on the ground (overall performance for NSFs improved by 40-50% in comparison to performance prior to the creation of the appointment).
  • Held the position of NSF ICs for Training and Development, Ambulance Fleet Management, Administrative Matters, and held the position of NSF 2ICs for Drug Disposal.
  • Point of contact between PAO (Private Ambulance Officers), contractors, and technicians for SCDF in the field of logistics (equipment and medical store teams), and administrative matters.
  • Provided administrative support with accurate document preparation and data entry.
  • Conduct the induction of new personnel, inclusive of enrollment in the Training and Development program, to further enhance assimilation into the station, and bridge any potential lapses in practical and theoretical knowledge.
  • Assisted in the development of standard operating procedures for drug disposal within the station to minimize disruption for future appointment holders.
  • Contributed to streamlining multiple process workflows to improve overall efficacy and ease of enforcing the workflows at the team level.
  • NSF peer supporter trained to provide relevant support to any distressed NSF, handled the overall EMS NSF's mental health state, and went on to upskill with suicide prevention skills conducted by Caring for Life.
  • Co-lead the project team as an NSF peer supporter in the EPSD (Emergency Psychological Sciences Department) to revise roleplay scenarios utilized to train new batches of peer supporters, with 100% positive feedback on newly implemented scenarios and a 50% improvement in training satisfaction.
  • NSF peer supporter facilitator to provide feedback and improvement on the conduct of new batches enrolled in the peer supporter course, with an improvement of 65% in the end result compared to the first trial run.
  • Promoted to Vocation Section Commander on August 1, 2025.

Advertising Audit Specialist - Content Safety

TikTok
01.2022 - 10.2023
  • Audit advertisement uploaded by users and advertisers on the internal platform, filtering and flagging any potentially inappropriate or harmful content.
  • Constant upkeep with the latest updated local and overseas policies, aligning with QAs, TQs, and SMEs.
  • Shift POC for hourly updates to WFM (workforce management) regarding each individual category of tasks available on platform
  • Participated in pilot programs focused on improving productivity, efficacy, and keeping human error to a minimum.

Covid-19 Operation Staff

Homage
10.2020 - 11.2022
  • Participated in frontline tasks (swabbing and blue pass token distribution) during COVID-19.
  • Appointed as Head Trainer and Supervisor during my time of service at the vaccination center.
  • Creation of an updated workflow process to accommodate the sudden rise in the total number of patients (overall number of patients increased by 500%) and ensuring smooth check-in and check-out for the TraceTogether initiative by the government.
  • Liaising with the security team, MOH, logistics, as well as nurse managers within the vaccination centers to minimize disruption during the time of operations.
  • Led daily briefing for both administrative staff and enrolled nurses, emphasizing teamwork, collaboration, and proper customer-centric behaviors towards patients.
  • Conducted random audit checks on SOPs and guidelines provided by the MOH and the internal team on administrative staff and enrolled nurses, providing corrective feedback on their performance on the ground as and when necessary.
  • Induction of new staff members to roles and responsibilities, in addition to conducting necessary training required.

Education

Profession Diploma - Leadership & People Management (Level 4)

WSG Singapore
Singapore
04.2001 -

Diploma - Diploma in Chemical & Pharmaceutical Technology

Nanyang Polytechnic
Singapore
04.2001 -

O'levels -

Bowen Secondary School
Singapore
04.2001 -

Skills

  • Leadership

  • People Management

  • Communication Skills

  • Active Listening

  • Attention to Detail

  • Team Player

  • Mental Health Counseling

  • Supervisory skills

  • Problem solving

  • Changing Environment & Adaptability

  • Time Management

  • Multitasking

Awards

- Wall-of-Fame award in SCDF

- Pride & Care Award (Service Excellence)

Certification

Psychological First Aider

Timeline

Emergency Medical Services Operations Assistant

Singapore Civil Defence Force
11.2023 - Current

Advertising Audit Specialist - Content Safety

TikTok
01.2022 - 10.2023

Covid-19 Operation Staff

Homage
10.2020 - 11.2022

Profession Diploma - Leadership & People Management (Level 4)

WSG Singapore
04.2001 -

Diploma - Diploma in Chemical & Pharmaceutical Technology

Nanyang Polytechnic
04.2001 -

O'levels -

Bowen Secondary School
04.2001 -

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Mohd Shahkirin Bin Salim Operations Manager/Assistant Manager