Mohd Shahkirin Bin Salim
Operations Manager/Assistant Manager
Summary
Experienced with managing operational tasks and streamlining processes to improve efficiency. Utilizes strong organizational and communication skills to support team goals and ensure smooth operations. Track record of problem-solving and adaptability in dynamic environments. Willing to learn, acquire new skills and seek opportunities for growth
Overview
5
5
years of professional experience
11
11
Certificates
2
2
Languages
7
7
years of post-secondary education
Work History
Emergency Medical Services Operations Assistant
Singapore Civil Defence Force
11.2023 - Current
- Assist the EMS Overall-In-Charge with day-to-day on-ground operations in Ang Mo Kio Fire Station
- Creation of a new secondary appointment for NSFs under Training & Development to improve overall performance on the ground (overall performance for NSFs improved by 40-50% in comparison to performance prior to the creation of the appointment).
- Held the position of NSF ICs for Training and Development, Ambulance Fleet Management, Administrative Matters, and held the position of NSF 2ICs for Drug Disposal.
- Point of contact between PAO (Private Ambulance Officers), contractors, and technicians for SCDF in the field of logistics (equipment and medical store teams), and administrative matters.
- Provided administrative support with accurate document preparation and data entry.
- Conduct the induction of new personnel, inclusive of enrollment in the Training and Development program, to further enhance assimilation into the station, and bridge any potential lapses in practical and theoretical knowledge.
- Assisted in the development of standard operating procedures for drug disposal within the station to minimize disruption for future appointment holders.
- Contributed to streamlining multiple process workflows to improve overall efficacy and ease of enforcing the workflows at the team level.
- NSF peer supporter trained to provide relevant support to any distressed NSF, handled the overall EMS NSF's mental health state, and went on to upskill with suicide prevention skills conducted by Caring for Life.
- Co-lead the project team as an NSF peer supporter in the EPSD (Emergency Psychological Sciences Department) to revise roleplay scenarios utilized to train new batches of peer supporters, with 100% positive feedback on newly implemented scenarios and a 50% improvement in training satisfaction.
- NSF peer supporter facilitator to provide feedback and improvement on the conduct of new batches enrolled in the peer supporter course, with an improvement of 65% in the end result compared to the first trial run.
- Promoted to Vocation Section Commander on August 1, 2025.
Advertising Audit Specialist - Content Safety
TikTok
01.2022 - 10.2023
- Audit advertisement uploaded by users and advertisers on the internal platform, filtering and flagging any potentially inappropriate or harmful content.
- Constant upkeep with the latest updated local and overseas policies, aligning with QAs, TQs, and SMEs.
- Shift POC for hourly updates to WFM (workforce management) regarding each individual category of tasks available on platform
- Participated in pilot programs focused on improving productivity, efficacy, and keeping human error to a minimum.
Covid-19 Operation Staff
Homage
10.2020 - 11.2022
- Participated in frontline tasks (swabbing and blue pass token distribution) during COVID-19.
- Appointed as Head Trainer and Supervisor during my time of service at the vaccination center.
- Creation of an updated workflow process to accommodate the sudden rise in the total number of patients (overall number of patients increased by 500%) and ensuring smooth check-in and check-out for the TraceTogether initiative by the government.
- Liaising with the security team, MOH, logistics, as well as nurse managers within the vaccination centers to minimize disruption during the time of operations.
- Led daily briefing for both administrative staff and enrolled nurses, emphasizing teamwork, collaboration, and proper customer-centric behaviors towards patients.
- Conducted random audit checks on SOPs and guidelines provided by the MOH and the internal team on administrative staff and enrolled nurses, providing corrective feedback on their performance on the ground as and when necessary.
- Induction of new staff members to roles and responsibilities, in addition to conducting necessary training required.
Education
Profession Diploma - Leadership & People Management (Level 4)
WSG Singapore
Singapore 02.2022 - 06.2022
Diploma - Diploma in Chemical & Pharmaceutical Technology
Nanyang Polytechnic
Singapore 04.2018 - 04.2021
O'levels -
Bowen Secondary School
Singapore 01.2014 - 11.2017
Skills
Leadership
People Management
Communication Skills
Active Listening
Attention to Detail
Team Player
Mental Health Counseling
Supervisory skills
Problem solving
Changing Environment & Adaptability
Time Management
Multitasking
Delegating work
Attention to detail
Team collaboration
Relationship building
Decision-making
Effective communication
Analytical skills
Organizational management
Performance monitoring
Awards
- Wall-of-Fame award (Feb 2025) in SCDF
- Pride & Care Award (Service Excellence) (Jan 2025) in SCDF
- Continuous learner award (TikTok)
- Recipient of Director List, October 2019
- Recipient of Director List, April 2018
Certification
Psychological First Aider
Accomplishments
Co-led EPSD peer support project team:
- Implemented new roleplay scenarios
- Achieved 100% positive feedback from Paracounsellors/senior peer supporters
- Secured 50% improvement in EPSD training satisfaction
Established new Training & Development appointment:
- Resulted in 40-50% performance improvement for NSFs
Redesigned workflow process:
- Successfully managed 600% patient volume increase (240-300 to 1800 patients)
- Implemented within 2-day timeframe
- Maintained patient safety standards and MOH compliance
Timeline
Emergency Medical Services Operations Assistant
Singapore Civil Defence Force
11.2023 - Current
Profession Diploma - Leadership & People Management (Level 4)
WSG Singapore
02.2022 - 06.2022
Advertising Audit Specialist - Content Safety
TikTok
01.2022 - 10.2023
Covid-19 Operation Staff
Homage
10.2020 - 11.2022
Diploma - Diploma in Chemical & Pharmaceutical Technology
Nanyang Polytechnic
04.2018 - 04.2021
O'levels -
Bowen Secondary School
01.2014 - 11.2017
Work Preference
Work Type
Full TimeLocation Preference
HybridSalary Range
$45000/yr - $100000/yrImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsFlexible work hoursPaid sick leaveLanguages
English
Malay
Interests
Badminton
Socializing
Understanding individual differences