Mohd Shafiq Mohd Yusop
Product Specialist
Summary
Energetic Product Specialist offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Area Medical Executive
Sandoz Products Malaysia Sdn Bhd
2021.11 - Current
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Won Top Team Award 2023 (Hospital Team) which was measured by growth of sales and business developement.
Product Specialist
Pfizer (M) Sdn Bhd.
2017.04 - 2021.10
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Streamlined internal processes through the implementation of project management tools, leading to more efficient workflow within the organization.
- Established strong relationships with key industry influencers to promote products through various channels.
- Enhanced product performance by conducting thorough market research and competitor analysis.
- Leveraged data-driven insights to inform continuous improvement of existing products and features.
- Won Runner-up Hospital Team for 2018 with key factors of sales, growth and overall team business development.
Branch Manager
Alpro Pharmacy Sdn Bhd
2013.03 - 2016.12
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Assistant Pharmacist
Alpro Pharmacy Sdn Bhd
2012.04 - 2013.02
- Improved patient satisfaction by providing friendly, accurate and timely assistance with prescription processing.
- Increased patient adherence to medication regimens through effective communication regarding dosage instructions and potential side effects.
- Promoted a positive work environment through teamwork, open communication, and mutual respect among pharmacy staff members.
- Contributed to increased sales by recommending appropriate over-the-counter products based on customer symptoms or needs.
Education
Associate of Applied Science - Diploma In Pharmacy
MAHSA University College
Kuala Lumpur 2001.04 -
Skills
Sales Analysis
undefinedAdditional Information
- President for Pfirst Club (a sports and recreational club in Pfizer (M) Sdn Bhd) . Managing weekly sports activities for employees and collaborating with management for yearly events. (Eg. Festive celebration, Family day. etc)
- Conducted and moderated a Virtual talk with a speaker for whole Nation on Suitable Sedative for COVID patients in ICU in September 2021 with 140 participants joined nationwide.
Timeline
Area Medical Executive
Sandoz Products Malaysia Sdn Bhd
2021.11 - Current
Product Specialist
Pfizer (M) Sdn Bhd.
2017.04 - 2021.10
Branch Manager
Alpro Pharmacy Sdn Bhd
2013.03 - 2016.12
Assistant Pharmacist
Alpro Pharmacy Sdn Bhd
2012.04 - 2013.02
Associate of Applied Science - Diploma In Pharmacy
MAHSA University College
2001.04 -
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