MOHD HAIRI ZULKIFLI
Kuala Lumpur
Summary
Experienced and professional IT Support with over thirteen years of valuable experience. Willing to learn something new and gain new experience. Possess high initiatives and ability to work under minimum supervision. Bringing forth a motivated attitude and the ability to establish strong and productive relationships with other company members.
Overview
14
14
years of professional experience
Work History
IT Executive
Intercontinental Hotel
11.2023 - Current
- Develop and implement IT strategies and initiatives to support the hotel’s business objectives
• Manage the day-to-day operations of the hotel’s IT department, including network administration, system maintenance, and user support
• Oversee the installation, configuration, and maintenance of hardware and software systems, including property management systems (PMS), point of sale (POS) systems, and security systems
• Ensure compliance with data security and privacy regulations
• Identify and assess emerging technologies and trends to enhance hotel operations and guest experiences
• Collaborate with other departments to implement technology solutions that improve efficiency and productivity
• Manage vendor relationships and contracts for IT products and services
• Develop and maintain IT policies, procedures, and documentation
• Provide training and support to hotel staff on IT systems and procedures
OSA HP Printer Engineer
DATAPREP HOLDING BHD
- Resolves and troubleshoot HP Printer issue at customer sites including assembling and disassembling part
- Involved in Deployment new HP printer across klang valey cimb site
- Involved in any additional follow-up, testing and troubleshooting
- Prepare and submit status/project/service report timely
- Keep track of any toner stock in records and return part once used timely
- Perform any CIMB scan to email push solution request nationwide using WJA and HPAC print server including other remote server task
- Provided excellent customer service and resolved customer issues
Webmaster
THE ROYALE CHULAN HOTEL KUALA LUMPUR
04.2014 - 12.2014
- Maintain website for the hotel
- Manage and update the hotel official social media sites ie: Facebook, flickr, twitter on daily/weekly basis
- Manage, monitor and update Food & Beverage Promotions that are displayed on the TV Screens all around the hotel on daily/weekly basis
- Design, update and disseminate the monthly email footer to all staff/department heads
- Assist Graphic Designer on designing artwork such as poster, banner, bunting, menu, etc
- Take photographs of all even organized by the hotel as well as other high profile even including the shots of local international dignitaries.
IT EXEC
SYSTEMATIC CONGLOMERATE SDN BHD
04.2013 - 03.2014
- Position as IT Exec, work at hospital selayang under itd department
- Support end users in general day to day computer operations support MS-Office applications, which include Word, Excel, Power Point and Outlook
- Advice end users on work processes improvement through innovative use of office applications
- Install and test application client software at end users' PCs
- Install and test device drivers
- Trouble shoot operating system errors and hardware errors
- Provide training to end users on basic computer operations
Service Engineer
PAYLINK GLOBAL SDN BHD
03.2011 - 12.2012
- Position as Senior Service Engineer
- Networking
- To make sure the E-pay kiosk that been provided by company is up and running all the time
- Need to make sure that all of the software and hardware is in good condition before deploy it to the place that been set by management
- Do money collection for each kiosk every tuesday & thursday depend on amount that have in bill acceptor
- Onsite troubleshoot hardware or software problem.
Bench engineer
HEWLETT PACKARD MALAYSIA TECHNOLOGY SDN.BHD
03.2010 - 03.2011
- Position as Bench /Onsite Engineer
- I work in a team and undertaking a variety of notebook repair
- Mostly of my work repairing, prepare quotation, repairing under warranty notebook; liaise with customer at front counter on notebook problem and also on phone call
- I responsible to handle/troubleshoot consumer and business unit even high end example model probook, elitebook, HDX, G42, DM4 and etc
- After 3 month training and confirmation, i was assigned to work onsite which i have to do IT services from office to office
- My job scope including repairing pc, notebook from software to hardware.
Education
Certificate - Information Technology
Politeknik Tuanku Syed Sirajuddin
Perlis, PERLIS12.2009
Adobe Certificate Expert in Dreamweaver CS3 -
Adobe
01.2009
SPM -
Sekolah Menengah Kebangsaan Putrajaya 2
12.2005
PMR -
Sekolah Menengah Kebangsaan Putrajaya 2
12.2003
Skills
- Fast Learner
- Leadership
- Communication
- Ability to Multitask
- Ability to Work in a Team
- Communication Skills
- Microsoft Excel
- Computer Networking
Personal Information
- Title: IT EXECUTIVE
- Date of Birth: 03/25/88
- Nationality: Malaysian
- Driving License: B2 D
References
- Ms Virakwan a/p Wan Kelian, Politeknik Tuanku Syed Sirajuddin, Virakwan@yahoo.com, 012-5042521
- Raja Lukman Bin Raja Mamat, CIMB, lukman.yusof.cimb.com, 0134364365
- Nur Fariza Bt Zahari, CIMB, Fariza.zahari@cimb.com, 0192070898
Extracurricular Activities
Committee Member of Prefect in Smk Putrajaya 2 (Form 5) Vice president of "Kelab Skim Pinjaman Buku Teks"- SMK Putrajaya 2 (Form 5) Committee Member of "Bengkel Karikatur" organized by " Taman Warisan Pertanian, Putrajaya" - SMK Putrajaya 2 Committee Member of "Kelab Kayak"- SMK Putrajaya 2.
Hobbies and Interests
- Photography
- Video editing
Timeline
IT Executive
Intercontinental Hotel
11.2023 - Current
Webmaster
THE ROYALE CHULAN HOTEL KUALA LUMPUR
04.2014 - 12.2014
IT EXEC
SYSTEMATIC CONGLOMERATE SDN BHD
04.2013 - 03.2014
Service Engineer
PAYLINK GLOBAL SDN BHD
03.2011 - 12.2012
Bench engineer
HEWLETT PACKARD MALAYSIA TECHNOLOGY SDN.BHD
03.2010 - 03.2011
OSA HP Printer Engineer
DATAPREP HOLDING BHD
Certificate - Information Technology
Politeknik Tuanku Syed Sirajuddin
Adobe Certificate Expert in Dreamweaver CS3 -
Adobe
SPM -
Sekolah Menengah Kebangsaan Putrajaya 2
PMR -
Sekolah Menengah Kebangsaan Putrajaya 2
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