Mohammad Farhan Bin Abdul Rashid
Summary
Proven leader with a track record of enhancing team performance and quality control at Grabtaxi Pte Ltd. Skilled in coaching and operations management, I've significantly improved interdepartmental collaboration and performance metrics. My expertise in investigation and customer focus has led to increased efficiency and case resolution rates, showcasing a commitment to excellence and teamwork.
Overview
12
12
years of professional experience
Work History
Team Lead, Partner Trust, Platform Quality
Grabtaxi Pte Ltd
08.2017 - 03.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
Investigation Officer, Tobacco Regulation Branch
Health Sciences Authority
08.2016 - 08.2017
- Received, analyzed and responded to complex allegations of misconduct.
- Facilitated open communication channels between interdepartmental teams that led to increased collaboration on investigations.
- Developed effective interrogation strategies that led to numerous confessions and criminal charges filed.
Investigation Officer
Singapore Customs
10.2011 - 07.2016
- Worked with law enforcement, prosecutors and company representatives to handle caseload.
- Gave official testimony in court hearings.
- Maintained an exemplary clearance rate by effectively prioritizing caseloads based on urgency levels.
- Stayed current with industry trends and emerging threats by attending professional development workshops and conferences regularly.
- Enhanced case resolution rates through meticulous evidence analysis and thorough suspect interviews.
Education
Diploma - Comunications And Automations Electronics
Republic Polytechnic
Singapore04.2009
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Quality Control
- Complaint resolution
- Operations Management
- Teamwork and Collaboration
- Team Supervision
- Daily workflow improvement
- Quality Improvement
- Overseeing Daily Activities
Timeline
Team Lead, Partner Trust, Platform Quality
Grabtaxi Pte Ltd
08.2017 - 03.2024
Investigation Officer, Tobacco Regulation Branch
Health Sciences Authority
08.2016 - 08.2017
Investigation Officer
Singapore Customs
10.2011 - 07.2016
Diploma - Comunications And Automations Electronics
Republic Polytechnic
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