Mohd Fakhruz Nizam Md Yusof
Operation Executive
Summary
Dynamic Pest Control Worker with proven expertise at DUFT PTE.LTD in pest management solutions and property inspections. Enhanced client satisfaction through effective pest removal strategies and education on future prevention. Strong adherence to safety protocols and excellent communication skills contributed to positive customer experiences and improved service retention.
Overview
1
1
Language
5
5
years of professional experience
Work History
Operation Executive
DURA Cleaning Maintanance
, SINGAPORE
03.2022 - Current
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Provided ongoing training to team members, enhancing skillsets and overall productivity.
- Reduced operational costs through effective resource allocation and management.
- Managed budgets and financial reporting, providing accurate insights into company performance.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Pest Control Worker
DUFT PTE.LTD
, SINGAPORE
01.2020 - Current
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Prepared reports and kept detailed records of pest control activities.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Inspected commercial and residential buildings and structures for pest issues.
- Applied chemical solutions on building surfaces to eliminate pests.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Complied with safety guidelines and regulations with during pest control processes.
- Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Adhered to most stringent safety procedures when applying chemicals.
- Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.
- Fostered excellent service leading to positive online reviews.
- Enhanced team efficiency by collaborating with colleagues to develop new strategies for tackling challenging pest situations.
Education
SPM - History
Taman Selayang High School
Malaysia12.1996
Skills
Pest removal
Pest management solutions
Equipment Maintenance
Future pest prevention
Property Inspection
Safety protocols
Appointment Scheduling
Valid State driver's license
Service vehicle maintenance
Equipment and tools
Pest inspections
Reinfestation prevention
Timeline
Operation Executive
DURA Cleaning Maintanance
03.2022 - Current
Pest Control Worker
DUFT PTE.LTD
01.2020 - Current
SPM - History
Taman Selayang High School