Mohd Faisal Mohd Sattar
Station Manager 2
Singapore
Overview
35
35
years of professional experience
2
2
Languages
Work History
Station Manager 2
SMRT Trains Ltd
04.2016 - Current
- Company Overview: Industry: Transportation / Logistics, Specialization: Customer Service, Website: Not provided
- Ensure a safe, reliable and efficient operation of the station.
- Responsible and fully in charge of the detailed daily operation of all facilities and services in a station in accordance with the rules, procedures, and guidelines.
- Supervise Assistant Station Managers in their daily duties.
- Deliver good customer service to passengers.
- Conducting regular inspection and monitoring of station premises to ensure that facilities, equipment, and structure within the station premises are in good working condition.
- Review the performance of train service, staff, equipment and other resources.
- Plan and conduct on-the-job training for new staff.
- Handling and assisting in all incidents and emergencies.
- Responding to all station, track and related incidents and emergencies to ensure the safety and security of passengers and to minimize service disruption duration.
- Assist with crowd control to ensure smooth passenger flow.
- Industry: Transportation / Logistics, Specialization: Customer Service, Website: Not provided
Concierge
Mount Elizabeth Novena Hospital
06.2015 - 12.2015
- Company Overview: Industry: Healthcare / Medical, Specialization: Customer Service, Website: Not provided
- Provides excellent level of customer service to warded patients, ensuring that they have a pleasant stay in the hospital.
- Conduct patient visitations daily to proactively seek feedback for service improvement and recovery if needed while maintaining patient confidentiality at all times.
- Fetch patients from rooms upon request during discharge.
- Accompany and assist patients with luggage to their assigned rooms after registration.
- Handle patient requests for hotel accommodation, flight booking/rescheduling, visa extension.
- Handle specialist referral.
- Coordinate and conduct Hospital Tours.
- Prepare monthly reports and analysis, and share relevant information with senior management and other departments as required.
- Support the department in working towards improving patient care and service levels in the hospital.
- Industry: Healthcare / Medical, Specialization: Customer Service, Website: Not provided
2nd Assistant Restaurant Manager
MCDONALD’S RESTAURANTS.PTE LTD
05.2013 - 06.2015
- Company Overview: Industry: Food & Beverage / Catering / Restaurant, Specialization: Food/Beverage/Restaurant Service, Website: Not provided
- Assist the Restaurant Manager in the full suite of restaurant management operations including sales, executing marketing campaigns, inventory management, quality assurance, people matters and excellent customer service delivery.
- Achieve the sales targets set for the Hello Kitty marketing campaign.
- Industry: Food & Beverage / Catering / Restaurant, Specialization: Food/Beverage/Restaurant Service, Website: Not provided
Team Leader
Teledirect Pte Ltd
11.2009 - 01.2013
- Company Overview: Industry: Call Center / IT-Enabled Services / BPO, Specialization: Customer Service, Website: Not provided
- Preparing daily workloads for staff & co-ordinating the daily allocation of work.
- Motivating the team to achieve high standards and KPI targets.
- Handling new client enquiries and acting as the face of the business.
- Dealing with and resolving problems and issues which arise.
- Working with the Sales and Marketing team to drive sales forward.
- Mentoring and training up junior and new staff.
- Monitoring & reporting on standards & performance targets.
- Arranging and chairing weekly team meetings, focusing on targets & achievements.
- Implementing new initiatives.
- Ensuring all administrative and IT records are entered and updated correctly.
- Providing prompt and accurate information on individual performance.
- Industry: Call Center / IT-Enabled Services / BPO, Specialization: Customer Service, Website: Not provided
- Reason for leaving: In search of new career opportunities after completing Degree studies.
Customer Service Representative
Korvac Payment Services
02.2008 - 10.2009
- Company Overview: Industry: Call Center / IT-Enabled Services / BPO, Specialization: Customer Service, Website: Not provided
- Provides Helpdesk Support to merchants in a call centre environment.
- Provides administrative support and coordination for the Helpdesk Support function.
- Corresponding to customer's queries and feedback with regards to the on-going marketing programmes.
- Industry: Call Center / IT-Enabled Services / BPO, Specialization: Customer Service, Website: Not provided
- Reason for leaving: In search of better career opportunities.
Constituency Support Officer
People’s Association
11.2005 - 01.2008
- Company Overview: Industry: Government / Defence, Specialization: Customer Service, Website: Not provided
- Provides administrative support and coordination to the Constituency Office (CO) and the grassroots organisations (GROs).
- Assists in the smooth operation of the Constituency Office (CO).
- Provides information and handle enquiries on CC services to the general public.
- Design and produce banners, posters, brochures for promotional scheme/activities/course/events.
- Promote CC membership scheme/activities/courses/events.
- Handle scheduling of courses, draft letters to the general public, record minutes of meetings.
- Participate in Road Shows to promote, advertise and sales of Passion Membership Card.
- Industry: Government / Defence, Specialization: Customer Service, Website: Not provided
- Reason for leaving: Seek for better career advancement opportunities and exposure.
Customer Service Officer
SingTel
01.2001 - 06.2005
- Company Overview: Industry: Telecommunication, Specialization: Customer Service, Website: Not provided
- Responding to customer's queries, feedbacks and complaints over the telephone.
- Corresponding to customer's queries, feedbacks and complaints with the view to clarifying or resolving the issues raised.
- Achievement: Letter of commendation from customer.
- Industry: Telecommunication, Specialization: Customer Service, Website: Not provided
- Reason for leaving: Retrenchment.
Operations Assistant
DBS Bank
04.1993 - 05.2000
- Company Overview: Industry: Banking / Financial Services, Specialization: Clerical/Administrative Support, Website: Not provided
- Clerical duties.
- Administrative duties.
- Preparation of Reports.
- Requisition of office supplies.
- Customer Service.
- Industry: Banking / Financial Services, Specialization: Clerical/Administrative Support, Website: Not provided
- Reason for leaving: In search of new challenges.
Audit Junior
BDO Binder
07.1992 - 03.1993
- Company Overview: Industry: Accounting / Audit / Tax Services, Specialization: Finance - Audit/Taxation, Website: Not provided
- Assisting in the audit of year-end corporate accounts.
- Overseeing stock-take.
- Industry: Accounting / Audit / Tax Services, Specialization: Finance - Audit/Taxation, Website: Not provided
- Reason for leaving: Seek for better career advancement opportunities and exposure.
Computer Operator
UMBC
08.1990 - 06.1992
- Company Overview: Industry: Banking / Financial Services, Specialization: IT/Computer - Hardware, Website: Not provided
- Computer operations in a mainframe environment.
- Batch running.
- Reports generation.
- Industry: Banking / Financial Services, Specialization: IT/Computer - Hardware, Website: Not provided
- Reason for leaving: Seek for better career advancement opportunities and exposure.
Education
Bachelor's Degree - Business Studies/Administration/Management
GPA: Grade D/3rd Class
Professional Certificate/NiTEC - Business Studies/Administration/Management
Certificate of Islamic Banking & Finance
Skills
MS Office
Customer Service
Basic Accounting
Proficient in MS Word
Proficient in Excel
Proficient in PowerPoint
Strong decision making skills
Strong problem solving skills
Team leadership
Excellent communication skills
Ability to build rapport
Task prioritization
Deadline management
Additional Information
SGD 3,500, Anywhere in Singapore, Proficient in MS Word, Excel and PowerPoint, Proficient in spoken and written English and Malay, Proven ability to manage through others, Strong decision making and problem solving skills, Able to motivate and lead others in a team environment, Excellent communication skills, both written and verbal, Ability to build rapport and trust quickly with colleagues, Able to prioritise tasks and workloads in order of importance, Track record of delivering results with deadlines
Telephone
+65, 92366742
Salary
SGD 3,500
Personal Information
- Age: 51
- Expected Salary: SGD 3,500
- Gender: Male
- Nationality: Singapore
Timeline
Station Manager 2 - SMRT Trains Ltd
04.2016 - Current
Concierge - Mount Elizabeth Novena Hospital
06.2015 - 12.2015
2nd Assistant Restaurant Manager - MCDONALD’S RESTAURANTS.PTE LTD
05.2013 - 06.2015
Team Leader - Teledirect Pte Ltd
11.2009 - 01.2013
Customer Service Representative - Korvac Payment Services
02.2008 - 10.2009
Constituency Support Officer - People’s Association
11.2005 - 01.2008
Customer Service Officer - SingTel
01.2001 - 06.2005
Operations Assistant - DBS Bank
04.1993 - 05.2000
Audit Junior - BDO Binder
07.1992 - 03.1993
Computer Operator - UMBC
08.1990 - 06.1992
Thames Business School / University of Wales - Bachelor's Degree, Business Studies/Administration/Management
IIUM Institute of Islamic Banking & Finance - Professional Certificate/NiTEC, Business Studies/Administration/Management