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Dedicated Customer Service Operations Professional with 6 years of experience at Shopee. Proven expertise in dispute resolution, service recovery, logistics coordination, and managing customer inquiries. Skilled in team leadership, process improvement, and fraud detection. Adept at collaborating with cross-functional teams to enhance customer satisfaction and optimize service quality. Strong background in handling escalations, mentoring teams, and achieving KPI targets consistently.

Developed expertise in customer service within fast-paced environment, focusing on effective communication and problem-solving. Demonstrated ability to work collaboratively with diverse teams, ensuring positive customer interactions. Seeking to transition into new field where these skills can drive impactful results.

Dynamic leader with a proven track record at TexasRoadhouse, enhancing guest satisfaction and team productivity through effective service management strategies. Expert in food service management and fostering team development, I've driven significant improvements in service delivery and efficiency. Skilled in leveraging industry trends and technology to elevate customer service standards, my approach has consistently resulted in increased profitability and employee satisfaction.

Proven team player with a strong work ethic, demonstrated at the National Aquarium of New Zealand by enhancing customer satisfaction and supporting team members in high-volume periods. Skilled in customer service and problem-solving, adept at managing multiple priorities and maintaining professionalism under pressure. Achieved significant improvements in service efficiency and team collaboration.

Mohd Rafiq

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