Cycling Passionate in Mountain Bike (MTB) Cycling – Actively involved in various cycling events & group rides, demonstrating endurance, discipline, and teamwork spirit
MOHD HAMIDI BIN ISHAK
SENIOR EXECUTIVE
Subang Jaya
Summary
Experienced and dedicated automotive professional with over 20 years in technical training, customer service, and service operations. Skilled in conducting training, solving technical problems, and improving service processes. Passionate about sharing knowledge and developing talents to drive customer satisfaction and operational excellence.
Overview
15
15
years of professional experience
3966
3966
years of post-secondary education
Work History
Senior Executive
Sime Darby Hyundai Sdn Bhd
01.2013 - Current
- Conduct Technical & Service Advisor training
- Draft training program for approval/discussions
- Prepare schedule training
- Assisting with technical problems when necessary
- Responsible in conducting assessment service advisor visit dealers around Malaysia when necessary
- Observe and develop S.O.P to improve the operating process
- Represent Hyundai, Malaysia for World Skill Competition Service Advisor at Seoul, Korea for 2013 and 2014
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Established and directed successful programs focused on enhancing technical skills and customer service excellence for Service Advisors and Technicians across Hyundai Malaysia.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Senior Executive
Hyundai–Sime Darby Motors Sdn Bhd
01.2012 - 01.2013
- Prepare a quality improvement report to INOKOM and HMC based on feedback from field specialist and task force team
- Conduct monthly meeting with INOKOM to follow up the outstanding issues and observe the assemble process for upcoming model and made a necessary advice to improve the quality on the quality on the assemble process
- Conduct accessory evaluation on the quality, durability and functionality base on the field feedback and liaison with supplier to improve the quality
- Observe and develop S.O.P to improve the operating process
- Assist
- Manager to oversee the operation of Technical Support Department
- Visit Dealer or Branch to resolve technical issue when necessary
- Submit technical report for every case that settles
- Submit QIR to HMC, INOKOM Plant and Vendor to improve the field quality if the case more than 3 units
- Perform ad hoc task assigned by superior by superior or H.O.D
Senior Executive
Hyundai-Sime Darby Motors Sdn Bhd
01.2010 - 07.2012
- Finalized new product and competitor model specifications for commercial vehicles.
- Acted as liaison with Hyundai Motor Company (HMC) for latest product information, technical issues, and defect analysis.
- Coordinated with HMC on documentation requirements for regulatory submissions and securing approval from government authorities prior to product launch.
- Endorsed vehicle weight certificates in compliance with JPJ regulations for new models.
- Conducted technical and service training for marketing teams and dealers, delivering an average of 680 man-days of training per year and training approximately 100 participants annually.
- Developed and managed training schedules across all vehicle types, setting operational standards for consistency.
- Ensured workshop equipment and facilities were updated, calibrated, and maintained as per industry requirements.
- Monitored and maintained minimum stock levels of parts for commercial vehicles to support operational readiness.
- Recorded and analyzed all technical defects and customer complaints for continuous technical improvements.
- Enforced strict adherence to Environmental, Safety & Health (ESH) standards and best practices within the workshop environment.
Education
Certified Trainer -
Hyundai Trainer Certification Program
Malaysia 01.2015 - 01.2016
Krusus Induksi Pentauliahan Persijilan Kemahiran Malaysia -
Jabatan Pembanguan Kemahiran
Malaysia 01.2007 - 01.2008
(VTO) Pegawai Latihan Vokasional – Tahap 3 -
Jabatan Pembangunan Kemahiran
Malaysia 01.2007 - 01.2008
MLVK – Level 3 -
Times Academy ( Kajang )
Kajang, Selangor Darul Ehsan 01.2023 - 01.2003
MLVK – Level 2 -
Institute Latihan Perindustrian (ILP)
Sijil Krusus Meninggikan Kemahiran - Electronic Fuel Injection System
Institute Latihan Perindustrian (ILP)
Sijil Krusus Meninggikan Kemahiran - Wheel Alingment
Institute Latihan Perindustrian (ILP)
MLVK – Level 1 -
Institute Latihan Perindustrian (ILP)
Malaysia 01.2025 - 02.2001
Diploma - Automotive Engineering
Federal Institute Technology
Malaysia 01.1998 - 01.2000
Skills
Technical Training & Coaching
Customer Service Excellence
Problem Solving & Root Cause Analysis
Service Operation & Process Improvement
Accomplishments
- Certificate of AE (Ioniq) HEV Technical Training by Hyundai Training Academy in HTA Malaysia
- Certificate of Train The Trainer Part 2 September 2015 by Hyundai Motor Company in HTA Malaysia
- Certificate of 10 Years Long Service with group by Hyundai – Sime Darby Motors Sdn Bhd
- Certificate of Attendance in Customer Service Excellence June 2014 by Sime Darby Leadership Centre in Ara Damansara, Selangor
- Certificate of Attendance in Safety & Health Committee Structure and Functions December 2013 by Sime Darby Leadership Centre in Ara Damansara, Selangor
- Certificate of achievement in Core Executive Programme 1 Training October 2013 by Sime Darby Business School in Ayer Keroh, Melaka
- Certificate of attendance in DM Santa Fe New Model Technical Training September 2012 in Overseas Training Centre, Malaysia
- Certificate of attendance in Veloster (FS) Technical Training May 2012 in HSDM Training Centre, Malaysia
- Certificate of attendance in GD & HA New Model Technical Training May 2012 in Overseas Training Centre, Malaysia
- Certificate of attendance in EMS 3 System Training April 2009 held in Asia Overseas Training Centre, Malaysia
- Certificate of attendance in Engine Management System 2 Training January 2009 held in Asia Overseas Training Centre, Malaysia
- Certificate of attendance in Step 2 Electrical and GDS Service Training March 2008 held in Asia Overseas Training Centre, Malaysia
- Certificate of HTRP Certified Technician December 2007 held in HSDM, Malaysia
- Certificate of Certified Service Advisor December 2007 held in HSDM, Malaysia
- Certificate of attendance in HD65/72 Truck Service Training December 2006 held in Chonan Training Center HMC, Korea
- Certificate of attendance in New Model HD Elantra & Step 2 System Training December 2006 held in Asia Overseas Training Center, Malaysia
- Certificate of attendance in Production Part Approval Process (PPAP) September 2006 held in HSDM, Malaysia
- Certificate of attendance in CM new model service training January 2006 held in Asia Overseas Training Center, Malaysia
- Certificate of attendance in Engine Management System Service December 2005 held in Asia Overseas Training Center, Malaysia
- Certificate of attendance in Chassis System Service Training June 2005 held in Asia Overseas Training Center, Malaysia
- Certificate of attendance in CRDi Service Training (Bosch & Delphi System) 2004 held in Asia Pacific Training Center, Philippines
- Personal Development Certification Record Hi-Scan Pro User Training- Hyundai Service July 2004 held in Hyundai, Malaysia
- Certificate of attendance in Hyundai Service Advisor Program (Level 1) March 2004 held in Hyundai, Malaysia
- Certificate of attendance in System (H-Step) Service Training December 2003 held in Hyundai, Malaysia
Personal Information
- Age: 44
- Expected Salary: RM
- Date of Birth: 11/20/78
- Gender: Male
- Nationality: Malaysian
- Marital Status: Married
Interests
Fishing enthusiast – Strong patience, strategic thinking, and attention to detail, applied both in hobbies and professional life
Camping & Outdoor Adventure — Enjoy exploring nature, participating in camping trips, and outdoor survival activities — demonstrating adaptability, problem-solving, and leadership in managing outdoor challenges
Automotive Repair & Diagnostic Problem Solving — Strong personal interest in repairing vehicles during free time, not just for fixing but to deeply understand and find the root cause of technical problems Passionate in troubleshooting, analyzing, and exploring the mechanism of vehicle systems to continuously sharpen technical skills beyond daily job routine
Represented Hyundai Malaysia in World Skill Competition - Service Advisor Category at Seoul, Korea (2013 & 2014)
Awarded 10 Years Long Service Award by Hyundai-Sime Darby Motors Sdn Bhd
Selected for Train The Trainer Program by Hyundai Motor Company, Korea
Participated in numerous technical and service training programs for Hyundai’s latest vehicle models
Timeline
MLVK – Level 1 -
Institute Latihan Perindustrian (ILP)
01.2025 - 02.2001
MLVK – Level 3 -
Times Academy ( Kajang )
01.2023 - 01.2003
Certified Trainer -
Hyundai Trainer Certification Program
01.2015 - 01.2016
Senior Executive
Sime Darby Hyundai Sdn Bhd
01.2013 - Current
Senior Executive
Hyundai–Sime Darby Motors Sdn Bhd
01.2012 - 01.2013
Senior Executive
Hyundai-Sime Darby Motors Sdn Bhd
01.2010 - 07.2012
Krusus Induksi Pentauliahan Persijilan Kemahiran Malaysia -
Jabatan Pembanguan Kemahiran
01.2007 - 01.2008
(VTO) Pegawai Latihan Vokasional – Tahap 3 -
Jabatan Pembangunan Kemahiran
01.2007 - 01.2008
Diploma - Automotive Engineering
Federal Institute Technology
01.1998 - 01.2000
Sijil Krusus Meninggikan Kemahiran - Wheel Alingment
Institute Latihan Perindustrian (ILP)
MLVK – Level 2 -
Institute Latihan Perindustrian (ILP)
Sijil Krusus Meninggikan Kemahiran - Electronic Fuel Injection System
Institute Latihan Perindustrian (ILP)
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