Agile
Mohan Kumar Chandrashekar
Senior Operations Manager
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
3
3
Certificates
Work History
Senior Operations Manager
Kim Yew Integrated Pte Ltd
03.2024 - Current
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Developed systems and procedures to improve operational quality and team efficiency.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Provided leadership for continual management and employee training initiatives.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Developed comprehensive risk management plans to mitigate potential threats to organizational stability and growth.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Oversaw staff and sub-contractor performance review assessments.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Freelance Designer
Self-employed
10.2023 - 02.2024
- Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Created compelling visual presentations to effectively communicate complex ideas to clients and stakeholders.
- Developed and maintained comprehensive library of design assets for easy access and reuse.
- Streamlined design processes, resulting in increased efficiency and faster project completion times.
- Developed innovative design concepts for improved brand recognition and customer engagement.
Customer Success Manager
Cyclect Facilities Management Pte Ltd
07.2023 - 09.2023
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Created customer support strategies to increase customer retention.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
Senior Product Design Consultant
Exsead Pvt Ltd
04.2020 - 06.2023
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
Data Center Facilities Management
New Tech Technologies Pte Ltd
06.2019 - 02.2020
- Maintained records of daily communication transactions, problems, remedial actions and installations.
- Ensured high levels of security with strict access controls, vulnerability assessments, and patch management.
- Oversaw physical security measures such as surveillance systems, access control protocols, and fire suppression systems to protect valuable assets.
- Improved data center efficiency by implementing new monitoring tools and processes.
- Notified and facilitated communication with designated personnel in event of hardware, operating system or software failure.
- Conducted thorough risk assessments to identify potential threats to the data center and implement appropriate mitigation strategies.
- Managed vendor relationships for equipment procurement, ensuring cost-effective solutions without compromising on quality or performance standards.
- Reduced downtime through proactive maintenance and timely hardware upgrades.
- Designed action plans for internal process improvements based on recurring trends.
- Maintained accurate inventory records for all hardware components within the data center, enabling efficient resource allocation during maintenance or upgrades.
- Recommended and implemented proactive measures to prevent or minimize identified problems with data center operations.
- Performed root cause analyses on system failures to prevent future occurrences and maintain high availability rates.
- Followed procedures defined by run logs and monitoring systems.
- Developed comprehensive documentation for various procedures, ensuring clarity in performing essential tasks within the facility.
- Coordinated training programs for junior staff members to enhance their skill sets and improve overall team performance.
Manufacturing Engineering Manager
Techsteel Fabrication Pte Ltd
10.2018 - 05.2019
- Reviewed products for compliance with Design for Manufacturing (DFM) requirements.
- Used lean manufacturing principles to develop, evaluate and improve [Type] manufacturing methods.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Coordinated engineering team for projects in commercial and industrial development.
- Coordinated selection of manufacturing methods, fabrication, and operation of product designs.
- Reduced product rollout time [Number]% using effective multitasking on design, engineering and manufacturing.
- Participated in development meetings for high-value customers and business operations updates.
- Oversaw [Number]-strong team of engineering personnel.
- Performed concurrent design and manufacturing engineering and other functions to reduce time required to bring product to market.
- Eliminated ineffective product line materials to resolve performance challenges and mitigate corrosion.
- Swapped out materials and finishes in product line to alleviate performance issues and reduce corrosion.
- Developed proposals for clients outlining project scope and timeline.
- Enhanced production capacity by designing and implementing automation solutions for labor-intensive tasks.
- Focused on increasing efficiency, lowering cycle times and improving overall quality.
- Mentored junior engineers, fostering a culture of teamwork and professional growth within the department.
- Evaluated performance metrics, identifying areas for improvement and developing strategies to address them effectively.
- Improved overall plant safety by enforcing strict safety protocols and conducting regular audits.
- Implemented quality control measures to ensure product consistency and adherence to industry standards.
- Changed materials and finishes throughout product line to improve performance and reduce corrosion.
- Led continuous improvement initiatives, resulting in significant cost savings and waste reduction.
Senior Project Leader
Wipro Technologies
08.2014 - 04.2016
- Enhanced project efficiency by streamlining processes and implementing innovative solutions.
- Spearheaded quality assurance efforts, resulting in fewer defects and higher levels of client satisfaction.
- Navigated challenging situations effectively by employing expert negotiation skills and conflict resolution techniques.
- Drove employee engagement through regular feedback sessions, recognition programs, and career development opportunities.
- Streamlined reporting processes to provide more accurate insights into project progress for senior management review.
- Delivered high-quality results consistently by adhering to industry best practices and established standards.
- Mentored junior project managers, fostering professional growth, and enhancing the team''s capabilities.
- Analyzed data trends to identify areas for improvement, driving continuous process enhancements.
- Managed budgets prudently, achieving cost reductions without compromising on quality or delivery timelines.
- Managed cross-functional teams to ensure timely completion of complex projects.
- Introduced agile methodologies within the team, leading to improved flexibility in responding to changing requirements.
- Implemented robust communication plans for seamless collaboration among team members and stakeholders.
- Formulated strategic plans aligned with organizational goals, ensuring long-term success for projects under my leadership.
- Increased overall project success rates through diligent monitoring and effective risk management strategies.
- Championed change initiatives within the organization, promoting a culture of innovation and adaptability.
- Partnered with project team members to identify and quickly address problems.
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Updated customers and senior leaders on progress and roadblocks.
- Met with manager weekly to provide detailed project report and milestone updates.
- Set up and managed team meetings.
Senior R&D Mechanical Engineer
Besi Esec
08.2014 - 04.2016
- Led R&D teams in solving technical challenges across multiple projects, consistently meeting deadlines and exceeding performance expectations.
- Presented research findings at industry conferences, showcasing the company''s cutting-edge technologies and capabilities.
- Sourced new suppliers for critical components by evaluating their capabilities against key performance criteria.
- Conducted competitive benchmarking studies to identify opportunities for differentiation within the market landscape.
- Enhanced product reliability through thorough failure analysis and root cause investigations, leading to targeted design improvements.
- Implemented quality control measures throughout the product lifecycle, driving continuous improvement initiatives that resulted in higher levels of excellence.
- Developed innovative solutions for complex engineering problems, resulting in successful product launches.
- Optimized existing products for improved performance, reducing warranty claims and increasing customer satisfaction rates.
- Managed project timelines and budgets, ensuring on-time delivery of high-quality products while minimizing costs.
- Reduced manufacturing costs by identifying areas for improvement and implementing more cost-effective materials and processes.
- Participated in patent application processes, securing intellectual property rights for groundbreaking inventions.
- Collaborated with cross-functional teams to ensure seamless integration of mechanical components into overall system designs.
- Initiated risk management strategies to proactively address potential issues impacting project schedules or budgets.
- Mentored junior engineers, fostering a collaborative environment that promoted professional growth and development.
- Established strong relationships with key stakeholders including vendors, customers, and colleagues to support effective collaboration efforts.
- Improved product performance by conducting rigorous testing and implementing design modifications.
- Increased efficiency in the R&D department through streamlining processes and optimizing workflows.
- Championed a culture of innovation within the R&D department, inspiring others to generate new ideas and explore novel approaches to problemsolving.
- Applied advanced simulation techniques to validate designs prior to prototyping, saving time and resources during development phases.
- Applied mechanical problem solving skills to develop creative solutions for quality products.
- Drafted assemblies, models, and other technical drawings.
- Tested newly installed systems, closely monitoring functionality and adherence to operating specifications.
- Examined existing documents and blueprints to best update and maintain project records.
- Effectively developed models, assemblies and drawings using [Software] and [Software].
- Performed pre-construction, quality and safety management, as well as constructability review, start-up and commissioning.
- Specified system components and directed product modifications to comply with engineering design and performance specifications.
- Developed internal processes and plans for mechanical verification, product development and factory processes.
- Designed budgets and cost estimates for projects with speed and accuracy while working closely with clients, drafters and employees to determine best courses of action.
- Identified suitable materials for production use that aligned with environmental concerns and budget constraints.
- Planned [Number] [Type] projects from beginning to end, focusing on timelines, budgets and mechanical feasibility.
- Incorporated solutions that met various project challenges and adhered to environmental, packaging and vibration requirements.
- Interpreted blueprints, technical drawings, schematics and computer-generated reports for new product development.
Education
M Tech - Maintenance Engineering
SJCE Mysore
Karnataka-India 04.2001 -
Skills
Operations Management
Software
Jira
PLM/PDM
ProE Wildfire
Solidworks
NX
Ansys
Certification
Lean Six Sigma Green belt
Interests
Learning Languages
Community Involvement
Photography
Travel
Reading
Sports
Timeline
Senior Operations Manager
Kim Yew Integrated Pte Ltd
03.2024 - Current
Freelance Designer
Self-employed
10.2023 - 02.2024
Customer Success Manager
Cyclect Facilities Management Pte Ltd
07.2023 - 09.2023
Senior Product Design Consultant
Exsead Pvt Ltd
04.2020 - 06.2023
Data Center Facilities Management
New Tech Technologies Pte Ltd
06.2019 - 02.2020
Manufacturing Engineering Manager
Techsteel Fabrication Pte Ltd
10.2018 - 05.2019
Senior Project Leader
Wipro Technologies
08.2014 - 04.2016
Senior R&D Mechanical Engineer
Besi Esec
08.2014 - 04.2016
ANSYS
08-2014
Lean Six Sigma Green belt
08-2007
M Tech - Maintenance Engineering
SJCE Mysore
04.2001 -
Solidworks, Pro E, NX,CATIA
05-1998
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