Mohanapriya Thirumurugavel

• Contacting the Leads received and providing detail explanation of courses conducted in ACCORD.
• Following leads to ensure they walk in to our campus for collecting details. Ensuring walk in to Enrollment.
• Collecting all documents from candidates and processed to head of department.
• Posting Recruitments on Times,Nukuri, LinkedIn, other job portals.
• Counseling students and parents about our courses/programs.
• Responsible for entire student admission cycle: Prospecting, Follow-ups, Counseling. Admission, Orientation, Support, Retention and Productive Output.
• Responsible for achieving monthly admission target and Responsible for admission process & documentation, batch formation.

• Ensuring proper handling of all queries by effective counseling.
• Converting walk-in into registrations.
• Responsible for entire student admission cycle: Prospecting, Follow-ups, Counseling. Admission, Orientation, Support, Retention and Productive Output.
• Attending queries, walk-ins.
• Work closely with admissions, maintenance, updation of student data, forms and documents etc.
• Responsible for achieving monthly admission target.
• Responsible for admission process & documentation, batch formation.
• Monitor class schedules to ensure smooth running of classes.
• Fee collection and petty cash management as and when required.
• Handling assigned administrative responsibilities.
• Handling the center administration and up keeping of the center’s infrastructure.
• Creation of Student ID cards.
• Constant updating on various mediums of branding like Shiksha, Just dial, Mingle Box et al, Facebook, LinkedIn etc.
• Posting academy on free websites for advertising.

§ Coordinate all counseling services for students and assist with the coordination and implementation of student services.

• Monitor, track and evaluate sales data to ensure satisfaction of sales objectives.
• Responsible to resolve and address customer service issues.

§ Proactively work with Chief Managers in determining staffing needs, talent gaps and hiring strategy.

• Responsible to maintain various types of paper work.
• Managed admission interviews and effective address enquiries are also done.
• Preparing & filing enquiry report, collection and billing reports.

§ Cold calling and generating leads for the marketing teams.

§ Handle Front desk

§ Complaint Register and ensuring the resolution of complaints by respective service personnel.

§ Cold calling and generating leads for the marketing teams.

§ Handle Customer queries and revert to the customer for the same.

§ Follow up for inquiries, Complaints, Collections.