Mohanapriya Raveendran
Gelang Patah
Summary
Enthusiastic customer care executive committed to consistent growth while providing consumers superb care and resolution. Excellent verbal and written communication skills through multiple interfacing activities with varying clientele. Consistently exceed expectations by exploring customer requests and various ways to add value to customer care experience.
Overview
13
13
years of professional experience
Work History
Customer care services
Maxis center kuala lumpur
Malaysia
- To do payment for bill and also serve customer and promotion the latest phone with postpaid plans
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
- Maximized customer retention by providing personalized assistance and tailored recommendations.
Care giver
Mediclive
Malaysia
01.2019 - 01.2022
- Taking care of old folks
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Clinic assistant
Tey maternity Guiney specialist
Malaysia
01.2016 - 01.2018
- Job scope assessing doctor to take vitals sign
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
Teacher helper
J-kids preshool
Malaysia
01.2009 - 01.2010
- Guidance to the children in class with homework and also moral etiquette
- Responded to student needs and questions promptly.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
Education
SPM - 4 credit
Sekolah Menengah Sungai Abong Muar
12.2009
Skills
- Well-organized
- Excellent problem-solving abilities
- Customer Response
- Performance Improvement
Hobbies and Interests
Spending quality time with family, swimming, playing badminton, reading novels, listening to music
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Care giver
Mediclive
01.2019 - 01.2022
Clinic assistant
Tey maternity Guiney specialist
01.2016 - 01.2018
Teacher helper
J-kids preshool
01.2009 - 01.2010
Customer care services
Maxis center kuala lumpur
SPM - 4 credit
Sekolah Menengah Sungai Abong Muar