Mohana Kumarasamy

• Manage end-to-end APU program operations for major airline clients including SIA, MAB, Qantas, Jetstar, and Virgin Australia.
• Lead AOG and MEL situations, coordinating between airlines, repair shops, logistics, and Honeywell supply chain to ensure minimal aircraft downtime.
• Track and ensure compliance for Service Bulletins (SB) and Airworthiness Directives (AD) across customer fleets.
• Drive root cause analysis with engineering and shop teams to resolve repeat removals and reliability issues.
• Act as primary customer interface for quotes, approvals, shipping coordination, and technical clarifications.
• Improved email and communication standards to reduce confusion and enhance customer experience.
• Mentor junior team members and support knowledge transfer across regional teams (Singapore, India).
• Consistently recognized by customers for responsiveness, ownership, and crisis management.

Key Achievements

• Reduced escalation turnaround time through structured follow-ups and standardized processes.
• Strengthened relationships with airline stakeholders resulting in improved trust and retention.
• Implemented subject line and communication standards adopted across the team.

• Delivered high-level customer service to executive clients across global accounts.
• Partnered with account teams and analysts to provide accurate, timely insights.
• Clarified client research needs and mapped them to relevant published content.
• Built strong relationships with senior stakeholders through clear communication.
• Tracked all correspondence to ensure service quality and SLA adherence.

• Tracked inbound shipments from global vendors to final warehouse delivery.
• Monitored inventory levels and reconciled physical vs system records.
• Developed SOPs and reporting dashboards to enhance visibility.
• Collaborated with 3PL partners on cost reduction and service improvement.
• Monitored supplier performance against contractual SLAs.

• Prepared logistics performance reports for management review.
• Supported compliance monitoring and performance management tools.
• Analyzed goods movement to identify efficiency gaps.
• Prioritized daily operations in fast-paced environment.

• Managed tracking and analysis of inbound shipments with carriers and 3PL.
• Developed reports and process documentation.
• Participated in continuous improvement initiatives.

Projects

5S Project Lead – conducted monthly audits with 3PL and warehouse.

GEMBA Team Lead – coordinated weekly walks and knowledge sharing.