Mohana K.A
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Centre Supervisor professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help the team achieve company goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Level Senior Executive
- Monthly Salary, SGD 2300
- Student Care Teacher at NTUC after School @ Elias Primary School subsequently shifted to Alexandra Primary School
- Job scope comprised handling and managing students’ behavior and educational needs by promoting gentle discipline and cooperation
- Provide them with needed values and development of skills to be successful
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
- Provide a safe and caring learning environment
- Coaching primary school students in their lessons and carrying out planned activities with them
- Participated in lesson planning and curriculum implementation
- Liaising with parents and teachers to better understand every individual and assist them to work on their betterment and promote the holistic development of their children Taken charge of given projects and completed them before datelines
- In addition, provide leadership for the centre when the supervisor is not around to ensure quality across the team and no incidents occur during the absence of the supervisor.
- Identified trends and assessed opportunities to improve processes and execution
Non-Executive
- Monthly Salary, SGD 1,200
- I joined Starhub Ltd on 27th July 2011 as a Sales Fulfilment-Consumer Consultant
- The position is designated to be temporary and my job scope lies mainly in product checks/verifications, replying to email queries, and liaison with Starhub shops for urgent provisioning of cases and customer complaints
- I also performed data entry and screening for all products for product purchases
- I work shift hours and day to day, I get to interact with Starhub shop managers, dealers, and sometimes customers on product queries
- As a senior staff member, I also hold the responsibility of rostering work schedules for the other temporary personnel
- The department also receives and processes customer requests escalated by other Customer Service departments or sales streams
- It includes handling phone calls from the sales streams on customer eligibility, validation, and customer history searches.
- Trained new onboarding candidates
Senior Executive
The Enablers Pte Ltd
- A Centre Supervisor, Sengkang Student Care at QSF
- My job scope comprised planning, supervising, and delivering the program by the policies, guidelines, and framework of the Centre
- Handle manpower issues finance and staff roster
- Lead a team of staff and manage the daily operations of the Centre
- Involved in staff selection, development, the delegation of duties, and performance
- Keep accurate records of the children's progress and address the Children's educational and character development needs individually
- Provide a safe and clean learning environment for the care and development of children in the Centre
- Ensure that the Centre's service meets the needs of the children and families
- Attend to Student-Parent matters about activities, policies, enrolment, and student’s academic and behavioral attitudes and achievements
- Supervise activities such as field visits and group discussions to stimulate students' interests and broaden the understanding of their physical and social environment.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect
- Identified opportunities to improve business process flows and productivity
- Hired and managed employees to maximize productivity while training staff on best practices and protocols
Executive
Police force
- Monthly Salary, SGD 2,200
- I joined Singapore, at the age of 18
- I was in the force from 2003 to 2011
- I was posted to the Neighbourhood Police Centre (NPC) as my initial posting
- As a Police Officer in the NPC, I worked in shifts and I attended to ‘999’ cases in Police patrol cars with a partner officer
- I also attended to public queries through the Police centres / Police post hotlines and walk-in complainants
- I also have experience in basic investigations and policing
- I have attended to different cases under diverse scenarios and have learnt how to handle different situations and bring them under control
- In the course of my work, I have met different kinds of people under any circumstances
- I have learnt how to handle them tactfully and make sure that they leave the station with a lighter heart
- As a Police Officer, I have had ample opportunities to liaise with different organizations and government bodies
- I was also part of n RC (Resident Committee) Zone, where I attended meetings and provided professional advice on how to improve crime rates in several crime-prone areas
- Meetings as such gave me a chance to interact with the residents and assist them in whichever way possible, in my professional capability
- My stint in the Police Force also included a 9-month attachment to the Divisional Operations Room at the Bedok Police Division Headquarters
- There, I handled distress calls from members of the public, referred cases in and outside the division’s jurisdiction and assisted at the lock-up area as well
- I also took the task of deploying a team of officers for various duties by proper rostering techniques
- Through my stint in the Singapore Police Force, I learnt the basic core values of the department, integrity, courage, loyalty, and fairness
- I also learnt the importance of maintaining professionalism, bearing in mind the department’s name at stake.
Student Care Teacher
NTUC First Campus Co-operative Ltd
11.2018 - 12.2022
- Actively encouraged children to develop their communication, problem-solving, and social skills
- Maintained a tidy environment to comply with cleanliness and sanitation standards
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children
- Engaged with children on an individual basis to build positive relationships and promote learning
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Implemented curriculum to enhance classes with learning-focused activities
- Documented behavior, development, and learning of children to enable tracking history and maintain accurate records
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits
- Gathered materials and resources to prepare for lessons and activities
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Instructed children in health and personal habits, such as eating, resting, and toileting
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities
- Modeled positive behavior and communication skills for students
- Created a safe and nurturing learning environment for students
- Supported students in developing self-esteem and self-confidence
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress
- Incorporated music, art, and literature into the curriculum
- Planned and executed activities to stimulate physical, social, and intellectual growth
- Developed and implemented behavior management plans
- Guided students to develop social, emotional, and physical skills
Student Care Supervisor
QSF-Enablers
04.2015 - 08.2018
- Complied with established internal controls and policies
- Checked payroll, vendor payments, commissions, and other accounting disbursements for accuracy and compliance
- Performed banking, business administration, and financial tasks to guarantee five-star service for clients
- Prepared internal and regulatory financial reports, balance sheets, and income statements
- Developed strategic plans for day-to-day financial operations
- Prepared cash flow projections, cost analysis, and monthly, quarterly, and annual reports
Sales Consultant
Starhub Ltd
07.2011 - 05.2015
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Responded to telephone and email requests for information
- Followed up with existing customers to provide additional support and address concerns
- Evaluated customer purchase requirements and recommended best-fit company offerings
- Maximized customer retention by resolving issues quickly
- Achieved top performance by strategically adapting to a rapidly changing, competitive environment
- Maintained a sense of urgency in answering customer questions and requests through email or voice message
- Maintained a sense of urgency in answering customer questions and requests through email or voice messaging
- Oversaw daily outbound calls to identify services that address primary needs
Police Officer
Singapore Police Force
06.2003 - 02.2011
- Secured crime scenes, gathered evidence, and questioned witnesses
- Talked regularly with citizens to establish rapport and become a familiar presence in the area
- Investigated and reported crimes, accidents, offenses, and damage to property
- Conducted witness interviews and gathered details regarding incidents to determine the best course of action
- Answered emergency calls for help from citizens and business owners
- Patrolled assigned areas to prevent and detect roadway crimes
- Apprehended offenders and conducted interviews and interrogations
- Conducted preliminary investigations at scenes of major crimes
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary
- Supervised crowds at busy events to prevent injuries and property destruction
- Responded to emergency calls to assist citizens in need
- Identified, pursued, and arrested suspects and perpetrators of criminal acts
- Conducted searches of individuals, vehicles, and premises
- Rendered aid to accident victims and other persons requiring first aid for physical injuries
- Handled citation and traffic violation paperwork
- Thoroughly analyzed criminal information and processed crime scenes
- Checked vehicle equipment for proper functioning before use
- Obtained information from arrested subjects to conduct debriefings
Education
Advanced Diploma - Psychology, Sociology
Georgia Southern University
Singapore2016
Diploma - Psychology
Georgia Southern University
Singapore2010
Skills
- Microsoft Office 2007, Social Skills
- Digital Art - Illustration-Krita
- Classroom Management
- Supervisory Leadership
- Lesson Planning
- Implementing of Lessons
- Handling of students
- Operations in classes and student management
- Organisational Skills
- Content Creator – Social Media Platforms like Twitter, Facebook & Instagram
Certification
2016-04 WSQ Respond to Illness, Accidents, and Emergencies
2016-04 WSQ Support the Development of Children 7-14 years
2015-05 WSQ Follow Food & Beverage Safety and Hygiene Policies & Procedures Cert
2021-03 Working with Children with Challenging Behaviours with Mentoring
2021-03 Certificate in Teaching and Learning
2021-03 First Aid Course
2022-10 THE ART THERAPY Practitioner Course
2023 Certification for completion for completing the course “In 30 Days a Canva Star”
2023 Introduction to Animation Fundamentals Course
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Malay
Beginner (A1)
Timeline
Student Care Teacher
NTUC First Campus Co-operative Ltd
11.2018 - 12.2022
Student Care Supervisor
QSF-Enablers
04.2015 - 08.2018
Sales Consultant
Starhub Ltd
07.2011 - 05.2015
Police Officer
Singapore Police Force
06.2003 - 02.2011
Level Senior Executive
Non-Executive
Senior Executive
The Enablers Pte Ltd
Executive
Police force
Advanced Diploma - Psychology, Sociology
Georgia Southern University
Diploma - Psychology
Georgia Southern University
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