Mohan Supramaniom
Customer Service And Reservation Executive
Summary
Proven expertise in customer relationship management and data accuracy honed at Robertson Quay Hotel and Dairy Farm Singapore. Excelled in enhancing customer satisfaction and maintaining high-quality data, demonstrating exceptional problem-solving and relationship-building skills. Achieved significant improvements in service efficiency and data quality.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Customer Service Executive
Robertson Quay Hotel
01.2018 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Computer Operator
Dairy Farm Singapore
03.2019 - 11.2022
- Generated reports covering details about data, system operation, and error monitoring.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Reacted calmly during times of highly stressed or emergency situations.
Education
Bachelor of Science - Computer Applications Development
University of Sunderland
Singapore 04.2001 -
High School Diploma -
MIDAS COLLEGE
Malaysia 04.2001 -
Skills
Customer relationship management
Customer needs assessment
Issue escalation
Payment management
Customer engagement
Relationship building
Complaint handling
Timeline
Computer Operator
Dairy Farm Singapore
03.2019 - 11.2022
Customer Service Executive
Robertson Quay Hotel
01.2018 - Current
Bachelor of Science - Computer Applications Development
University of Sunderland
04.2001 -
High School Diploma -
MIDAS COLLEGE
04.2001 -
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