Mohan Monisha
Summary
Accomplished Assistant Store Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer serviceO,rganized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Cafe Manager
Marimekko
11.2023 - Current
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Collaborated on special event planning for the café such as themed nights or holiday promotions.
- Ordered supplies for the cafe.
- Managing day-to-day operations of the cafe.
Assistant Store Manager
THE BAKERY DEPOT
09.2022 - 11.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Take cake and bread orders from customers.
- Wastage calculation at the end of the shift.
Assistant Manager
MOS BURGER PTE.LTD
01.2021 - 09.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Barista,Bar Tender, Floor Service
Boomareng Bistro&Bar
09.2020 - 12.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new employees in groups and in one-on-one scenarios.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Prepared and served juices and blended drinks.
- Cut, diced, and chopped fresh ingredients and toppings for smoothies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Retail Assistant
FILA
01.2020 - 09.2020
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Logged reports, expenses, receipts and sales documents into digital database.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Crew Member
KENTUCKY FRIED CHICKEN (KFC)
10.2018 - 01.2019
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Supported great dining and meal experiences for guests.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Accurately operated cash register to process customer payments.
Sales Assistant
Value Dollar
05.2018 - 09.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Completed orders and organized product deliveries to meet customer timetables.
- Input credit and debit card payments in POS system to complete purchases.
- Informed customers of promotions to increase sales productivity and volume.
Education
Diploma in Business Administration
PSB
SINGAPORE12.2021
CERTIFICATE iN DIPLOMA BUSINESS ADMINISTRATION
PSB ACADEMY
Singapore03.2019
Skills
- Employee performance evaluations
- Staff supervision
- Employee scheduling
- Sales growth
- Training
- Temperature Monitoring
- Safe Food Handling
- Cash Register Operation
- Staff Management
- Staff Supervision
- New Hire Training
Timeline
Cafe Manager
Marimekko
11.2023 - Current
Assistant Store Manager
THE BAKERY DEPOT
09.2022 - 11.2023
Assistant Manager
MOS BURGER PTE.LTD
01.2021 - 09.2022
Barista,Bar Tender, Floor Service
Boomareng Bistro&Bar
09.2020 - 12.2020
Retail Assistant
FILA
01.2020 - 09.2020
Crew Member
KENTUCKY FRIED CHICKEN (KFC)
10.2018 - 01.2019
Sales Assistant
Value Dollar
05.2018 - 09.2018
Diploma in Business Administration
PSB
CERTIFICATE iN DIPLOMA BUSINESS ADMINISTRATION
PSB ACADEMY
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