Mohammed Najam Ul Ateeq
Summary
Dynamic Warehouse Logistics Supervisor at Amazon.sa with a proven track record in optimizing operations and enhancing team performance. Expert in warehouse management systems and adept at fostering teamwork, I successfully reduced inventory loss rates and improved productivity through targeted training and strategic layout optimization. Committed to safety and efficiency in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Warehouse Logistics Supervisor
Amazon.sa
08.2024 - 04.2025
- Maintained accurate records of inventory levels by regularly updating tracking systems and conducting physical counts as necessary.
- Reduced lost or damaged inventory rates by implementing proper storage and handling procedures.
- Increased productivity and efficiency, initiating cross-functional team collaboration among warehouse departments.
- Enhanced employee performance through the implementation of targeted training programs and performance reviews.
- Optimized warehouse layout for better space utilization and more efficient product flow.
- Collaborated with other supervisors to develop strategies for workforce optimization during peak seasons or high-demand periods.
- Managed a diverse team of warehouse personnel, promoting teamwork, communication, and problem-solving skills.
- Implemented quality control measures to ensure all products met required specifications before shipping to customers.
- Assisted upper management in developing budgets for labor costs, equipment purchases, and facility upgrades based on forecasted workload demands.
- Evaluated new technologies and equipment for potential integration into existing warehouse workflows to increase efficiency further.
- Mentored junior staff members in professional development activities such as cross-training and skill-building workshops.
- Facilitated open lines of communication between management, staff members, suppliers, and clients to address any issues promptly effectively.
- Established a safe work environment, implementing comprehensive safety policies and procedures to reduce workplace accidents.
Customer Support Specialist
Sutherland Global Service
02.2023 - 06.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Telecommunications Tower Lead Technician
Reliance Jio Infocomm
03.2020 - 01.2023
- Collaborated with team members to complete projects on time and within budget constraints.
- Performed quality assurance checks on installations, identifying areas for improvement or correction as needed.
- Reduced downtime by swiftly troubleshooting and repairing tower malfunctions.
- Completed complex installations, contributing to the expansion of telecommunication networks.
- Improved team efficiency through comprehensive training in industry best practices and safety protocols.
- Expedited project timelines with effective management of subcontractors for specialty services like electrical or civil work.
- Streamlined project completion by coordinating materials, tools, and resources for each job site.
- Minimized service disruptions during tower maintenance activities by efficiently rerouting traffic to alternate paths when necessary.
- Ensured optimal signal strength with regular maintenance and antenna alignment.
- Ensured compliance with regulatory standards through diligent documentation of work completed on telecommunication sites.
- Maintained safety standards by conducting thorough site inspections and remedying potential hazards.
- Optimized performance of telecommunications equipment through regular firmware upgrades and software configuration updates.
Site Engineer
Unicon Consultants and Constructions
08.2018 - 02.2020
- Checked technical designs and drawings for adherence to standards.
- Recorded daily events and activities in site diary to evaluate process and improve productivity.
- Oversaw quality control and health and safety matters for construction teams.
- Enhanced site safety by conducting regular inspections and enforcing strict adherence to safety protocols.
- Managed on-site resources effectively, including personnel allocation, equipment utilization, and material storage to ensure smooth project progression with minimal downtime.
- Reduced material waste through accurate estimation, procurement, and usage tracking of required resources.
- Troubleshot on-site issues promptly using analytical problem-solving skills resulting in minimal delays to the overall schedule.
- Achieved significant cost savings by negotiating better rates with suppliers without compromising on quality.
- Enhanced team performance through targeted training programs, elevating skills and productivity.
- Enhanced operational efficiency by redesigning workflows and processes, leading to more streamlined project execution.
- Facilitated smoother project handovers with thorough documentation and clear communication with clients.
- Achieved recognition for outstanding project management, consistently delivering projects to highest standards.
Education
Bachelor of Technology - Civil Engineering
JNTUH
Hyderabad09-2017
Skills
- Shipping and receiving
- Warehouse operations
- Warehouse management systems
- Load planning
- Teamwork
- Problem-solving
- Critical thinking
- Team leadership
- Health and safety
- Team management
- Interpersonal communication
- Adaptability
Languages
Hindi
Advanced (C1)
English
Advanced (C1)
Arabic
Intermediate (B1)
Urdu
Bilingual or Proficient (C2)
Telugu
Elementary (A2)
Timeline
Warehouse Logistics Supervisor
Amazon.sa
08.2024 - 04.2025
Customer Support Specialist
Sutherland Global Service
02.2023 - 06.2024
Telecommunications Tower Lead Technician
Reliance Jio Infocomm
03.2020 - 01.2023
Site Engineer
Unicon Consultants and Constructions
08.2018 - 02.2020
Bachelor of Technology - Civil Engineering
JNTUH
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