MOHAMMED ALI RIZWAN
Jurong East
Summary
Seeking a challenging career that utilizes skills in my area of competence and enriches my knowledge, and gives me a chance to be part of a team that contributes towards the growth of the organization, thereby yielding the twin benefits of job satisfaction and convenient professional growth.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
IT Support Engineer
Tech Mahindra
08.2024 - Current
- Worked for IDEMIA project under ICA at Tuas Checkpoint
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
Team Lead for IT Ops
Medquest Marketing Pte Ltd
05.2020 - 10.2023
- Managed a team of engineers by creating schedules, delegate tasks, prioritize and oversee day to day operations
- Managed medical equipment and handled software, hardware, and server-related issues
- Deployed and commissioned new devices across different sites
Technical Support Engineer
Xtremax
05.2020 - 10.2023
- Facilitated the onboarding of government agencies onto our platform using AWS services
- Managed tickets raised in Jira and emails to address customer issues or requests within SLA
- Assisted customers with deployments, monthly maintenance, SSL certificate installation, security scans, etc
Senior Analyst
HCL Technologies Ltd
06.2018 - 10.2019
- Provided IT service desk support by troubleshooting software, hardware, and network issues
- Managed Office 365-related issues, SharePoint, Azure AD, MS Intune, Exchange 2016, TCP/IP, DNS, SMTP, etc
Subject Matter Expert
Sutherland Global Services
01.2014 - 08.2017
- Provided L2 Desktop Support for Dell users in US
- Promoted to Sales Coach within a year, responsible for IT product sales and revenue generation
- Advanced to Subject Matter Expert role, overseeing a team of 15 members
Graphic Designer Cum Admin Asst
Aerogaz (S) Pte Ltd
11.2010 - 11.2012
Process Associate
Enoah I Solution Pte Ltd
11.2009 - 10.2010
Team Leader
B & C Credit Management
11.2007 - 10.2009
Telemarketing Executive
Infovision Solutions P/L
06.2006 - 09.2007
Education
Diploma - Information Technology
Government Polytechnic College
Chennai 06.2003 - 05.2007
Skills
Technical support
Windows server
Incident management
IT asset management
Network troubleshooting
Server management
Certification
09/01/19, AWS Certified Solution Architect - Associate
Accomplishments
- Best Technical Consultant award for Dell project, 01/01/15, Sutherland
- Best Sales Coach award, 01/01/16, Sutherland
- Excellence Award for dedication, commitment and exceptional performance, 02/23/17
- Platinum Attendance Award, 3 times for the presence of 100 scheduled working days in Sutherland
Timeline
IT Support Engineer
Tech Mahindra
08.2024 - Current
Team Lead for IT Ops
Medquest Marketing Pte Ltd
05.2020 - 10.2023
Technical Support Engineer
Xtremax
05.2020 - 10.2023
Senior Analyst
HCL Technologies Ltd
06.2018 - 10.2019
Subject Matter Expert
Sutherland Global Services
01.2014 - 08.2017
Graphic Designer Cum Admin Asst
Aerogaz (S) Pte Ltd
11.2010 - 11.2012
Process Associate
Enoah I Solution Pte Ltd
11.2009 - 10.2010
Team Leader
B & C Credit Management
11.2007 - 10.2009
Telemarketing Executive
Infovision Solutions P/L
06.2006 - 09.2007
Diploma - Information Technology
Government Polytechnic College
06.2003 - 05.2007