Mohammed Syahmi

• Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
• Closing of POS system and submitting it.
• Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
• Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
• Contributed to increased event satisfaction by promptly addressing guest inquiries and resolving any issues that arose.
• Maintained a clean and organized bar area, ensuring optimal working conditions for efficient service delivery.
• Ensured timely replenishment of bar supplies during events, maintaining a well-stocked inventory for seamless beverage service.
• Showcased extensive knowledge of various cocktails, spirits, wine, and beer offerings, assisting guests in making informed choices.
• Collaborated with fellow bartenders and event staff to ensure seamless coordination and timely service during busy events.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Assisted with inventorying beverage stock and bar supplies.

For Barista:

• Pulling Coffee shots
• Milk frothing
• Operated espresso machines and commercial coffee brewers to create beverages.
• Constant tasting the coffee shot so that the quality remains constant
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Prepping juices( cutting & juicing )
• Preparation of daily stocks needed for usage
• Maintained a clean and organized workspace for optimal productivity and safety.
• Cleaned bar-top, machines and portafilter
• Minimized spoilage with proper use of first-in-first-out stock procedures.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

For Server:

• Educating customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
• Help manager to close the POS system
• Promoted additional items with beverages, increasing store sales.
• Used POS system to accurately enter orders and process payments.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Server:

• Clear and wipe the table in fast yet orderly manner
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Answered customers' questions, recommended items, and recorded order information.
• Sweep and mop
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.