Mohammed Shamerudin
Summary
Adept at installation and repair, I leveraged my attention to detail to enhance component quality and team productivity. My strong troubleshooting skills and customer service excellence have consistently improved satisfaction and operational efficiency. Mentoring new technicians, I've fostered a culture of continuous improvement and quality assurance, achieving high performance ratings.
Overview
4
4
years of professional experience
Work History
Service Technician
SAESL
04.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Aviation Maintenance Technician
ST Engineering
04.2023 - 04.2024
- Kept up-to-date with industry best practices through continuous professional development and training courses.
- Collaborated with fellow technicians to complete complex repairs swiftly and accurately.
- Performed troubleshooting for avionics systems malfunctions, pinpointing issues accurately to minimize repair times.
- Enhanced aircraft safety by performing thorough inspections and routine maintenance tasks.
- Maintained detailed records of all maintenance work completed, ensuring regulatory compliance and easy reference for future repairs.
- Provided technical support to flight crews, addressing any concerns or queries related to aircraft systems or performance.
- Streamlined maintenance processes by implementing time-saving techniques and tools.
- Contributed to a high standard of aircraft reliability by adhering to strict maintenance schedules and guidelines.
- Reduced downtime for aircraft by efficiently diagnosing and repairing mechanical issues.
Component Technician
GE Aviation
04.2021 - 04.2023
- Maintained a safe working environment by following safety protocols and addressing potential hazards promptly.
- Enhanced component quality by conducting thorough inspections and implementing corrective actions.
- Enhanced team productivity, coordinating effectively with cross-functional departments for smooth operations.
- Troubleshot complex technical issues, identifying root causes and implementing effective solutions.
- Supported continuous improvement initiatives by participating in Kaizen events and offering constructive feedback on current processes.
- Inspected, verified and labeled component products.
- Achieved consistently high performance ratings through adherence to quality standards and attention to detail in all tasks performed.
- Developed expertise in multiple component assembly processes, increasing versatility within the team.
- Mentored new technicians, providing guidance and support to improve their skills and knowledge.
Education
Higher Nitec - Facilities Management
ITE College East
Singapore01.2019
Nitec - Facility Technology
ITE College East
Singapore01.2017
N Level -
Bedok North Secondary School
Singapore01.2008
PSLE -
Bedok West Primary School
Sinagpore01.2007
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Repair techniques
- Heavy lifting
- Quality assurance
Timeline
Service Technician
SAESL
04.2024 - Current
Aviation Maintenance Technician
ST Engineering
04.2023 - 04.2024
Component Technician
GE Aviation
04.2021 - 04.2023
Higher Nitec - Facilities Management
ITE College East
Nitec - Facility Technology
ITE College East
N Level -
Bedok North Secondary School
PSLE -
Bedok West Primary School
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