MOHAMMED MALIK

• Conduct end-to-end investigations involving theft, fraud, parcel loss, operational misconduct, and security-related incidents.
• Gather, preserve, and analyze evidence from operational systems, CCTV footage, transaction records, and witness interviews.
• Utilize SQL, Excel, and internal operational systems to extract, analyze, and interpret data, identifying patterns, trends, and anomalies that support investigations.
• Conduct interviews with employees, stakeholders, and relevant personnel to establish facts and verify information.
• Review CCTV footage and correlate findings with operational data to reconstruct incident timelines and determine root causes.
• Prepare detailed investigation reports and present findings, recommendations, and corrective actions to management.
• Collaborate with cross-functional teams to strengthen security controls, mitigate risks, and reduce operational losses.
• Support loss prevention initiatives through data-driven analysis and investigative findings.

• Led the Missing and Lost Department, overseeing investigations into missing parcels and operational losses.
• Conducted investigations involving fraud, theft, and security incidents across logistics operations.
• Performed root cause analysis and implemented corrective actions to prevent recurring incidents.
• Coordinated with internal departments and external stakeholders to resolve investigations efficiently.
• Developed and improved security processes and controls to enhance operational effectiveness.

Key Achievements

Reduced parcel missing rate from 0.10% to 0.03%.

Received the Outstanding Community Partnership Award (OCPA) from the Singapore Police Force for contributions to fraud detection and investigations.

• Conducted investigations into parcel theft, fraud, and operational irregularities.
• Analyzed investigation findings and operational data to identify trends and recommend corrective actions.
• Collaborated with operations teams to improve security processes and incident response procedures.
• Supported evidence collection and case preparation for law enforcement referrals.

Key Achievement

• Led investigations that contributed to the arrest of more than 70 offenders involved in criminal activities and parcel-related crimes.

• Identified operational vulnerabilities and security gaps within logistics processes.
• Developed and enhanced Standard Operating Procedures (SOPs) related to investigations and parcel security.
• Supported CCTV implementation and maintenance to improve investigative capabilities.
• Conducted covert investigations and security assessments to identify theft risks.

Key Achievement

• Designed and executed a red-team operation that successfully identified parcel theft vulnerabilities, leading to offender apprehension and enhanced security controls.

• Delivered operational and tactical training programs, enhancing preparedness of police officers and specialist units.
• Conducted public security and public order training, contributing to effective national security operations.
• Assisted in planning and coordinating security operations, ensuring seamless execution for national events and high-profile visits.
• Evaluated operational readiness and compliance with security procedures.