MOHAMMAD YUSOF SULEIMAN
Summary
Customer-oriented General Manager with 4 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
17
17
years of professional experience
Work History
General Manager
United Global Oilfield Pte Ltd
12.2018 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Utilized enterprise risk management software to improve operational insight and planning.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Identified trends in customer marketplaces to develop valuable solutions.
- Reduced costs, managed delivery schedules, and performed risk analysis to improve overall profitability.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Designed a modern employee recognition program that boosted productivity and improved morale.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Boosted productivity by consolidating material planning, data collection, payroll, and accounting programs into one system.
- Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated suppliers to maintain cost controls and improve operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed budget implementations, employee evaluations, and contract details.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Senior Field Service Technician
Mccoy Global
08.2014 - 12.2018
- Properly completed work reports for each field visit.
- Diagnosed errors and determining proper solutions.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Discussed and recommended service options with customers and explained the costs involved.
- Followed safety procedures to avoid injuries in the field.
- Provided telephone support to customers by determining the cause of the issue and explaining the most effective solution.
- Trained and supported new hires resulting in a better understanding of process flow and safety procedures.
- Reviewed aspects of a job upon completion to alleviate equipment failure and prevent callbacks.
- Provided troubleshooting and repair support to over 5 customers weekly.
- Interacted with vendors, upper management, and peers.
- Safely operated company to travel to service sites.
- Performed annual service visits and completed preventive maintenance on systems.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Produced extensive service reports.
- Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
- Operated hand tools and power equipment according to company safety procedures.
- Finalized work on building systems by completing basic carpentry and other finish work.
- Attended Offshore and Oversea workshops and team meetings to maximize technical knowledge.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Provided technical support to troubleshoot, repair, and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new equipment and explained the operation and routine maintenance protocols to customers.
- Adjusted machine settings to maximize performance and equipment longevity.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Maintained company field response vehicle stocked with repair and replacement parts valued at over $100 000.00 - 250 000.00.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
Manager of Operations
YN Electrical Services
05.2012 - 08.2014
- Worked in a matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety, and compliance.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Identified procedure or process changes required to improve performance and productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Built and reviewed master service agreements to simplify and streamline the contract negotiation process.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Formulated processes to reduce downtime and financial loss.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Directed initiatives to improve the work environment, company culture, or overall business strategy.
- Evaluated suppliers to maintain cost controls and improve operations.
- Reviewed operations report understanding numbers and trends.
- Increased profit by streamlining operations.
- Partnered with vendors and suppliers to effectively manage and budget.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated cross-functionally to refine procedures, devise best practices, and enforce quality metrics.
- Developed systems to track and log work issues.
Service Technician
bj tubular services
01.2008 - 04.2012
- Evaluated systems according to predetermined checklist and noted issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Completed routine tasks such as tire rotation and balancing, oil changes, and brake services.
- Facilitated maintenance team training procedures to align with company standards.
- Surpassed corporate goals by reaching a 100% customer satisfaction rating.
- Demonstrated increased knowledge of company products and equipment.
- Assisted team members with Tubular Running equipment troubleshooting and diagnostics.
- Installed new equipment and explained the operation and routine maintenance protocols to customers.
- Trained customer employees and managers on machine use and maintenance.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Inspected equipment to diagnose operational issues.
- Streamlined Power Tongs, Power Units & Torque Turn repair processes to minimize day-to-day downtime and increase overall productivity.
- Explained diagnostic findings to customers and outlined repair or service options.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Efficiently troubleshot and repaired Power Tongs, Power Units & Torque Turn equipment to cut company costs and maximize productivity.
- Installed new vehicle systems and components in response to service orders, recall actions, and manufacturer instructions.
- Serviced Power Tongs, Power Units & Torque Turn equipment for expedient repair and minimal downtime.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Performed maintenance duties and safely handled chemicals and solutions.
- Developed detailed maintenance schedules for Power Tongs, Power Units & Torque Turn equipment to maximize equipment lifetimes.
Service Technician
Schindler Lift & Elevator Pte Ltd
05.2005 - 12.2007
- Evaluated systems according to predetermined checklist and noted issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Completed routine tasks such as tire rotation and balancing, oil changes, and brake services.
- Surpassed corporate goals by reaching a 90% customer satisfaction rating.
- Demonstrated increased knowledge of company products and equipment.
- Facilitated maintenance team training procedures to align with company standards.
- Assisted team members with me equipment troubleshooting and diagnostics.
- Installed new equipment and explained the operation and routine maintenance protocols to customers.
- Trained customer employees and managers on machine use and maintenance.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Inspected equipment to diagnose operational issues.
- Streamlined Lift & Elevator repair processes to minimize day-to-day downtime and increase overall productivity.
- Explained diagnostic findings to customers and outlined repair or service options.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Efficiently troubleshot and repaired Lift & Elevator equipment to cut company costs and maximize productivity.
- Installed new vehicle systems and components in response to service orders, recall actions, and manufacturer instructions.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Serviced Lift & Elevator equipment for expedient repair and minimal downtime.
- Performed maintenance duties and safely handled chemicals and solutions.
- Developed detailed maintenance schedules for Lift & Elevator equipment to maximize equipment lifetimes.
Education
No Degree - Higher Education Administration
Greenview Secondary School
SingaporeMBA - Business Administration And Management
University Putra Malaysia
Malaysia03.2020
Bachelor of Technology - Electrical, Electronics Engineering Technologies
University Putra Malaysia
Malaysia03.2014
National ITE Certificate Grade 2 - Electrical Technology
International Membership Association
Singapore01.2002
Skills
- Performance improvement
- Recruitment
- Client Account Management
- Team Leadership
- Training and Development
- Efficient multi-tasker
- Budget development
- Effective leader
- Employee scheduling
- Coaching and mentoring
- Staff training/development
- Consistently meet goals
- Product development
- Project Management
- Business Development
- Operations management
- Exceptional interpersonal communication
- Budget administration
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Marketing - Implemented marketing strategies which resulted in 80% growth of customer base.
- Staffing - Worked directly with Human Resources to streamline the hiring and onboarding process.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Collaborated with a team of 5 in the development of Torque Turn Monitoring Upgrade.
- Documented and resolved Electrical High Consuming which led to a Save on Consuming 45%.
Car Motorsport
I was part of the Singapore Motorsport Association, as a Professional drifter and racer. I have represented Singapore in a few games.
Timeline
General Manager
United Global Oilfield Pte Ltd
12.2018 - Current
Senior Field Service Technician
Mccoy Global
08.2014 - 12.2018
Manager of Operations
YN Electrical Services
05.2012 - 08.2014
Service Technician
bj tubular services
01.2008 - 04.2012
Service Technician
Schindler Lift & Elevator Pte Ltd
05.2005 - 12.2007
No Degree - Higher Education Administration
Greenview Secondary School
MBA - Business Administration And Management
University Putra Malaysia
Bachelor of Technology - Electrical, Electronics Engineering Technologies
University Putra Malaysia
National ITE Certificate Grade 2 - Electrical Technology
International Membership Association
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