Mohammad Ubaidillah Zamri
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn new things and take on added responsibilities to meet team goals. Looking to make a career industry switch.
Overview
12
12
years of professional experience
Work History
Support Executive(Retail Operations)
Singapore Fashion Council
06.2022 - Current
- Stock inventory management
- Planning and scheduling of stocktakes
- Planning and scheduling of deliveries
- Identify best selling products and those not selling
- Record & investigate discrepancies during stocktakes
- Liaising with brands and vendors on stock level, request, sales, training
- Providing direction & instructions for stocking shelves, rotating stocks & receiving deliveries
- Evaluation of supplies & product inventory for quality & quantity
- Returning unacceptable materials back to vendors
- Creating of purchase orders & price tags for products
- Maintain proper documentation and filing both physical and digital
- Updating price change in POS backend system
- Processing of returns and exchange align with store policy
- Arranged items in favorable positions and areas for store optimal sales
- Checked store merchandise regularly for proper display and replenishment
- Setting of sales promotions
- Creating of product SKUs
- Identifying and managing of obsolete inventory
Retail Store Supervisor
Singapore Fashion Council
11.2018 - 06.2021
- Maintained clean and organized work areas to avoid violations and unnecessary work delays
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Evaluate employee performance and coached and trained to improve work areas
- Oversaw employees performance, corrected problems and increased efficiency to maintain productivity targets
- Proficient in using the POS system, front and back end
- Plan and conduct training for Sales Executives in Operations related
- Plan and conduct monthly stocktakes
- Conduct training and roleplay to maximize team performance
- Building rapport with customers channeling them to VIP
- Planning of daily planner and conduct daily briefing for store operation
- Mentoring the team in strategies to achieve Conversion, ABS, store sales target and mystery shopper tests
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
- Liaised with various departments to develop solutions and accomplish shared objectives
- Conduct interviews with Store manager for hiring candidates.
Retail Sales Associate
Charles & Keith
07.2017 - 08.2018
- Engaging with customers to provide best service for rapport & lasting relationships
- Helping customers locate products & checking of stocks at other outlets
- Handling customers enquiries regarding proper care materials for products and fittings
- Increasing average basket size by offering advice on purchases & promoting additional products
- Handling of in-store & e-service transactions
- Organizing store merchandise and displays to promote & maintain visually appealing environment
- Processing of refunds, store credits & exchanges
- Understanding customers needs to recommend relevant products/purchases.
Front Office Executive
Santa Grand Hotel
11.2016 - 06.2017
- Attend & ensure guests feels safe, welcomed and their needs taken care of
- Handling of check ins & check outs of guests & tour groups
- Liaising of upcoming reservations with the reservation team
- Assigning duties to housekeepers
- Handling of night audits, answering of phone calls & scheduling reservations made up-front or through calls
- Ad-hoc duties assigned by supervisors
- Acted as liaison between organizations & customers
- Explained services & policies professionally
- Rationale decision making for company to clients
- Operating of Opera system software.
Retail Sales Associate
Robinsons
07.2016 - 11.2016
- Handling of customers enquiries & purchases
- Supported loss prevention by monitoring shopper behaviors
- Organizing store merchandise & displays to promote and maintain visually appealing environments
- Handling of POS
- (cash & coupons)
- Informing customers of current promotions
- Giving the best customer service to build strong rapport & relationships with customers.
Delivery Assistant
NGE Services
09.2015 - 06.2016
- Loading items into delivery vehicle safely to minimize damage while in transit
- Completing deliveries on time by choosing the best and most efficient routes
- Reporting of suspected mechanical issues immediately
- Inspection of truck equipment & supplies
- Directing customers' questions, issues & complaints to management
- Tracking of delivery information, mileage & fuel use while on shift
- Meticulously completing necessary paperwork
- Verifying load against delivery ticket before beginning every shift
- Assisting drivers with delivering packages to residential & commercial locations.
Retail Sales Assistant
Bimba & Lola
05.2014 - 07.2015
- Handling of POS system to process sales, returns, online orders & gift card activations
- Helping customers with products enquiries, selections & purchase in-store or e-service transactions
- Understanding customers needs to give them relevant purchases/products
- Giving customers accurate information on promotions & programs
- Processing refunds, exchanges & store credit
- Engaging with customers to provide the best service for rapport & lasting relationships
- Helping customers locate products & checking of stocks at other outlets
- Handling customers enquiries regarding proper care materials for products and fittings
- Increasing average basket size by offering advice on purchases & promoting additional products
- Handling of in-store & e-service transactions
- Organizing store merchandise and displays to promote & maintain visually appealing environment
- Processing of refunds, store credits & exchanges.
Clerk, (HSE)
KeppelFELS Ltd
05.2011 - 11.2011
- Handle office interactions with visitors
- Answering of phone enquiries, handling requests & complaints in a professional manner
- Keep track of inventory & work with supply vendors to ensure a well-stocked office
- Assisting safety supervisor during safety induction training
- Setting up the classroom and handling of contractors, vendors name & test papers.
- Creating of gangway passes for vendors and contractors
Education
Nitec in Mechanical Technology -
ITE College East
'N' , 'O' Level -
Choa Chu Kang Secondary School
Skills
- Decision-Making
- Planning and Coordination
- MS Office
- Attention to Detail
- Organization and Time Management
- Data Entry
Languages
English
Malay
Personal Information
- Place of Birth: Singapore
- Date of Birth: 10/20/1990
- Nationality: Singaporean
Timeline
Support Executive(Retail Operations)
Singapore Fashion Council
06.2022 - Current
Retail Store Supervisor
Singapore Fashion Council
11.2018 - 06.2021
Retail Sales Associate
Charles & Keith
07.2017 - 08.2018
Front Office Executive
Santa Grand Hotel
11.2016 - 06.2017
Retail Sales Associate
Robinsons
07.2016 - 11.2016
Delivery Assistant
NGE Services
09.2015 - 06.2016
Retail Sales Assistant
Bimba & Lola
05.2014 - 07.2015
Clerk, (HSE)
KeppelFELS Ltd
05.2011 - 11.2011
Nitec in Mechanical Technology -
ITE College East
'N' , 'O' Level -
Choa Chu Kang Secondary School
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