Mohammad Taufiq Bin Isa Hashim
Operations Manager
Singapore
Summary
Passionate about the food and beverage industry, I have extensive experience in restaurant operations and manufacturing business units. This includes setting up operations from back to front of the house, managing café and quick service restaurant (QSR) operations, overseeing industrial and institutional catering, and running a manufacturing business unit. Willing to travel for work, I have over 15 years of experience and a strong commitment to continuous learning in this dynamic industry. With two diplomas and relevant certifications, I possess the necessary skills to work efficiently, supervise, and manage an establishment. Recognized for my ability to grasp new concepts, work effectively within a team, adapt to changing environments, and thrive under pressure.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
Work History
Operations Manager
Kitchen Solutions Pte Ltd
04.2022 - Current
- Company Overview: F&B Holdings
- Reporting Directly to the Director
- The objective is to bring in sales
- Overseeing a team of production and warehouse operations
- Inventory & cost control
- Procurement Management
- Logistics Management
- HR Management
- Production management
- Warehouse management
- Supply chain management
- Client management
- Negotiations
- Tendering for new business opportunities
- F&B Holdings
Procurement / Halal Manager (Ad-Hoc)
Catering Solutions (Bukom Island)
02.2021 - 04.2022
- Company Overview: F&B Holdings
- Reporting Directly to the Director
- Procure for the whole kitchen needs and ad hoc operations
- Responsible for all halal related
- Cost Control
- Inventory Management
- Housekeeping
- Directly involved in vendor negotiation
- Ad-hoc duties for all stores
- F&B Holdings
Deputy General Manager
Shake Shack Singapore Jewel Pte Ltd
01.2019 - 01.2021
- The opening team for Shake Shack Singapore
- The opening team Shake Shack 2nd store
- Intensive 2 months training in Korea
- Headed Shake Shack 3rd outlet to stabilize operations
- Manage the flow of service to ensure maximum safety, cleanliness, quality and speed
- Ensure training programs are thoughtfully scheduled and completed according to plan by using one- to-one coaching and training
- Conducting interviews, evaluating talent and recruiting resources appropriately
- Guiding employees through the training manual – from orientation to certifications
- Manages all support functions (purchasing, inventory etc.)
- Stock-count regularly and place vendor orders to ensure sufficient stocks in store
- Schedules and deploy employees accordingly to business and manpower needs
- 2nd in command of the Neil Road Store
- Deployed to Orchard and 2nd in command in Orchard Store
- Managed over 60 staff
Unit Manager
Compass Group
04.2016 - 07.2018
- Report directly to Operation Manager
- In-charge of the entire unit
- Cost Control
- Responsible for the HSE Compliance in the Unit
- Menu planning
- Housekeeping
- Hygiene Control
- Staffs Competency
- HR
- Moved to Exxon Mobil (JI) from Chevron (2016) – To manage, run and opened a new site canteen (SAR2) (All global contract) (2017)
- I was given the opportunity to open and run Applied Materials Canteen operations during the last 6 months of my tenure
- (2018)
Operation Executive
Sats Food
12.2015 - 04.2016
- Report directly to Zone Manager
- In-charge of the entire cookhouse
- Responsible for ordering for both, Muslim and Non-Muslim kitchens
- Rostering
- Cost control
- Menu planning for both kitchens
- Housekeeping for the whole cookhouse
- Hygiene control
- Staff’s competency
- Customer Oriented
- Oversee the whole cookhouse by MBWA
Assistant Restaurant Manager
Moosehead Kitchen +Bar
04.2015 - 11.2015
- Report directly to Owner/Director
- In-charge of beverage menu
- Staffs training
- HR
- Staff Rostering
- Beverage costings
- Labour Cost
- Create a new wine list for the menu
- Pitching new ideas to help drive the sales
- Customer Oriented
- Dealing with beverage suppliers
Supervisor
Potato Head Folk (PTT)
05.2014 - 04.2015
- Opening team for the whole restaurant set-up
- Report directly to the Restaurant Manager
- Customer Oriented
- Maintain cleanliness of the outlet
- Lead a team of subordinates while on duty
- Work to better productivity among the team
Assistant Restaurant Manager – P/T
Wine Connection (Cuppagge)
10.2013 - 12.2013
- Opening and closing of restaurant
- Check stocks for daily operations
- Oversee the operation by MBWA
- Staffing and stationing for the staff
- Attend to customer complaints
- Support the establishment in any way possible
- Report to the Duty Manager
Assistant Restaurant Manager
Anthesis Boulangerie, Bistro & Café
07.2013 - 09.2013
- Was hired to set up the restaurant
- Restaurant opening team
- Conduct staff training
- Cost control
- Rostering
- Report directly to the Director of the company
Store-in-Charge
Coffee Bean & Tea Leaf
10.2012 - 06.2013
- Cleanliness of the outlet
- Check the food quality and control for all foods and beverages
- Oversee the daily operations of the store
- Staff scheduling
Assistant Restaurant Manager
Boomarang Bistro & Bar
09.2008 - 09.2012
- Restaurant opening set-up in Singapore and 2 months in Vietnam (2011)
- Quality control for foods and beverages
- Ordering
- Create food and wine menu
- Uphold the standard of service for establishment
- Ordering and liaising with the beverage suppliers for the outlet
- Report directly to the Managing Director of the company
Head Waiter
Wine Connection Deli (Cheese Bar)
06.2008 - 08.2008
- Restaurant opening team
- Check the cleanliness of the outlet
- Follow the SOP set-up by the establishment
- Assistance and report to the Outlet Operations Manager
Restaurant Supervisor
Baden Pub & Restaurant
04.2005 - 04.2008
- Staff scheduling
- Ordering and liaising with the beverage suppliers for the outlet
- Cleanliness of the outlet
- Report to the shareholder of the company
Education
Specialist Diploma - Supply Chain Management
Republic Polytechnic
01.2025 - Current
Diploma - Business Management
PSB Academy, Marina Campus
01.2022 - 01.2023
Diploma - Hotel Management
BMC International College
01.2013 - 01.2014
Nitec - Automotive (Light Vehicle)
Ite Balestier (West)
01.2001 - 01.2003
'N' Level - undefined
Juying Secondary School
01.1995 - 01.2000
Skills
Operations management
Nric
- S
- 215B
Personal Information
Date of Birth: 03/22/83
Certificates Attained
- First Aider
- Food Hygiene Officer (FHO)
- Basic Food Hygiene (BFH)
- Halal Food Officer (HFO)
- WSQ Procurement Management ‘24
- WSQ Contract Development & Management for Procurement ‘24
- Halal Competency Assessment (HCA) MUIS
Timeline
Specialist Diploma - Supply Chain Management
Republic Polytechnic
01.2025 - Current
Operations Manager
Kitchen Solutions Pte Ltd
04.2022 - Current
Diploma - Business Management
PSB Academy, Marina Campus
01.2022 - 01.2023
Procurement / Halal Manager (Ad-Hoc)
Catering Solutions (Bukom Island)
02.2021 - 04.2022
Deputy General Manager
Shake Shack Singapore Jewel Pte Ltd
01.2019 - 01.2021
Unit Manager
Compass Group
04.2016 - 07.2018
Operation Executive
Sats Food
12.2015 - 04.2016
Assistant Restaurant Manager
Moosehead Kitchen +Bar
04.2015 - 11.2015
Supervisor
Potato Head Folk (PTT)
05.2014 - 04.2015
Assistant Restaurant Manager – P/T
Wine Connection (Cuppagge)
10.2013 - 12.2013
Assistant Restaurant Manager
Anthesis Boulangerie, Bistro & Café
07.2013 - 09.2013
Diploma - Hotel Management
BMC International College
01.2013 - 01.2014
Store-in-Charge
Coffee Bean & Tea Leaf
10.2012 - 06.2013
Assistant Restaurant Manager
Boomarang Bistro & Bar
09.2008 - 09.2012
Head Waiter
Wine Connection Deli (Cheese Bar)
06.2008 - 08.2008
Restaurant Supervisor
Baden Pub & Restaurant
04.2005 - 04.2008
Nitec - Automotive (Light Vehicle)
Ite Balestier (West)
01.2001 - 01.2003
'N' Level - undefined
Juying Secondary School
01.1995 - 01.2000
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