MOHAMMAD SYAH AWALLUDDIN BIN MUSLIM
System And Development Manager
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
26
26
years of professional experience
Work History
Manager (System and Development), Carpark Department
Re Sustainability Solutions Pte Ltd
07.2011 - Current
- Directed and mentored a team of IT Executives and System Analysts, streamlining workflows and improving project delivery timelines.
- Spearheaded the development and enhancement of server systems, mobile applications, and web portals in collaboration with internal teams and external vendors, resulting in improved user experience and operational efficiency.
- Conducted detailed root cause analysis using databases and system logs, reducing incident resolution time and improving system uptime.
- Led end-to-end testing and commissioning of new technologies and projects, ensuring on-time implementation with minimal post-deployment issues.
- Negotiated and onboarded new product vendors, securing cost-effective and scalable solutions that met project requirements.
- Partnered with System Integrators and customers to gather requirements, design solutions, and deliver projects aligned with business and client objectives.
Manager (Operations & Technical), Carpark Department
P-Parking International Pte Ltd
09.2011 - 06.2021
- Pioneered the setup of the department from scratch, establishing processes, workflows, and standards that continue to support operations today.
- Consulted with system integrators and external consultants to gain and apply technical expertise, improving system reliability and ensuring adoption of industry best practices.
- Supervised and guided a team of engineers and technicians, ensuring continuous operability and optimal performance of car park equipment across multiple sites.
- Partnered with Operations Leaders in project planning, including site assessments, regulatory applications, and equipment budgeting, ensuring smooth execution of new installations and upgrades.
- Developed and maintained comprehensive workplace risk assessments for technical staff, enabling the company to progress from Bizsafe certification to Bizsafe Star.
- Secured competitive quotations and negotiated with vendors/suppliers for spare parts procurement, achieving cost savings while maintaining quality standards.
- Acted as the liaison between Technical and Accounts teams during quarterly audits of spare parts, improving transparency and accuracy of inventory records.
Customer IT Support Representative
Opus IT Services Pte Ltd
07.2006 - 08.2011
- Support SIA Group of Companies in Airline House, Airfreight Terminals, Passenger Terminals and SIA Training Centre
- Delivered frontline IT support to end-users, ensuring timely resolution of hardware, software, and network-related issues to minimize downtime.
- Installed, configured, and troubleshot SIA in-house applications and enterprise software, including Lotus Notes (R6.5.1, R8.5), Microsoft Office (2000–2010), Microsoft Windows (2000/XP/7), and SAP, ensuring smooth daily operations.
- Performed remote access support via Tivoli Provisioning Manager Express (TPMX) and other remote tools, enabling efficient troubleshooting and resolution without on-site intervention.
- Set up and maintained PCs, notebooks, printers, and network devices, improving system reliability and user productivity.
- Provided enterprise-level support for BlackBerry devices, including activation and troubleshooting, ensuring seamless mobile connectivity for business users.
Technology Assistant
GMP Recruitment Services (Singapore) Pte Ltd
04.2005 - 07.2006
- Provided technical support to teachers, staff, and students on hardware, software, and user access issues in Geylang Methodist Primary School.
- Maintained classroom IT equipment including projectors, printers, smartboards, and AV systems.
- Deployed and configured desktops, laptops, and applications according to school IT standards.
Parking Enforcement Officer
CHUBB (Singapore) Pte Ltd
07.2003 - 04.2005
- Patrol assigned areas (on foot or on motor scooter) to enforce parking regulations.
- Issue parking citations for violations (expired coupons, parking at restricted zones, etc.).
- Provide courteous assistance and information to the public regarding parking rules.
Clerical Officer
Singapore Airlines Limited
01.2000 - 06.2003
- Supported cabin crew with basic administrative tasks such as form submissions and document collection.
- Assisted with distributing schedules, notices, and briefings to cabin crew.
- Helped maintain office supplies, workstation readiness, and daily administrative housekeeping.
Education
Master’s - Data Science
University of Studies Guglielmo Marconi
10-2025
Bachelor - IT
University of Wollongong
01.2010
Skills
IT Infrastructure & Systems Management – Oversee servers, networks, applications, and integrations
Team Leadership & Development – Lead and mentor technical teams to achieve operational excellence
Project Planning & Execution – Deliver new technologies, system upgrades, and large-scale deployments
Vendor & Stakeholder Management – Negotiate with suppliers and align with clients, integrators, and internal teams
Technical Troubleshooting & Analysis – Resolve complex issues through database, log, and root cause analysis
Risk & Compliance Management – Drive workplace safety initiatives and ensure audit/standards compliance
Cost Optimization & Procurement – Secure competitive quotations and manage budgets effectively
KNOWLEDGE AND INFORMATION
- Courses Attended
- NICF Programme Management, 2019
- People and Performance Management, 2020
- Occupational First Aider, 2020
MISCELLANEOUS
- National Service: Completed
- Served in Airport Police, Team Policing
- Served in KINS for reservist
- Participated in Company Activities below.
- Beach cleaning with family
- Hosting seniors from elderly homes as spectators for Swimming segment of the World Aquatics Championships
- Referral available upon request
Timeline
Manager (Operations & Technical), Carpark Department
P-Parking International Pte Ltd
09.2011 - 06.2021
Manager (System and Development), Carpark Department
Re Sustainability Solutions Pte Ltd
07.2011 - Current
Customer IT Support Representative
Opus IT Services Pte Ltd
07.2006 - 08.2011
Technology Assistant
GMP Recruitment Services (Singapore) Pte Ltd
04.2005 - 07.2006
Parking Enforcement Officer
CHUBB (Singapore) Pte Ltd
07.2003 - 04.2005
Clerical Officer
Singapore Airlines Limited
01.2000 - 06.2003
Bachelor - IT
University of Wollongong
Master’s - Data Science
University of Studies Guglielmo Marconi