Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohammad Sulaimann Nil

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

10
10
years of professional experience

Work History

Desktop Support Engineer

NCS
04.2024 - Current
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
  • Work with Govt affairs and VIP users/clients/vendors/interns for deployment, troubleshooting, dekit and reassign laptops from secured to non-secured users and vice versa.
  • Escalation of hardware issues to respective vendors to support case logs.

Desktop Support Engineer

Nityo Infotech/ Kyndryl
04.2023 - 04.2024

- Mapping printers, troubleshooting device - Installation and troubleshoot of outlook, M365, HVPN, Intune, MFA set up and printers - new pc/laptop set up - Standard and non-standard software installation to corporate usage. - new printers or replaced printers setting up projects with vendors. - Unjoin and Rejoin Domain - Reclone PC, laptop. - Add in new scripts to startup required by users.

  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.

Security Officer

National University Hospital
02.2018 - 04.2023


- patrolling/monitor public movement/perform ward patrol

- monitor cctv

- answer ofce calls on basis duty

- locking and unlocking of vital doors

- crowd control and ursher VIP on special occasion

- manage visitor registration system

- Escort duties within hospital boundaries and also to other hospitals(IMH).

- Transfering of Covid 19 patients to Isolated Wards.

- Trafc regulations upon heavy trafc fow due to events or VIP arrival and departure.

- Puting up incident report during an event of any kind of security matter related incidents.

- Assist Finder's on puting Lost and Found report.

Security Officer

Cisco Marina Bay Sands
05.2017 - 12.2017

Check vehicle permit, perform undercarriage and bootchecks

- Patrolling and clocking the mall

Transporter

786 Transporter
06.2016 - 12.2016

Supply goods to vessel on board at anchorage. Collection of ofand goods back to company from vessel. Alias with care off parties at loading bay. Go boarding for vessel

anchor at PSA ports for supply. Check port net for vessel eta to manage shipment details.

Warehouse Assistant

Singapore Aerospace Manufacturing
04.2015 - 04.2016

Pre packing/picking.

Recieve raw parts/finished part from subcon.

Send parts to subcon for coating. Recieve of components and recount the amount. Assisting in shipping parts to forwarder/customer.

Education

Cybersecurity And Forensic Computing - Bachelors of Science

Kaplan University
Wilkie Rd

Diploma - Animation And Game Design

Raffles College of Higher Education
Clarke Quay
09.2022

Nitec In Electronics Wireless - Electronics Technology

Yishun ITE
Yishun
04.2012

Skills

  • Local Area Networking
  • Windows Operating System
  • Desktop support
  • TCP/IP
  • Application support
  • Microsoft M365
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe InDesign
  • Microsoft Word
  • Microsoft Excel

Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)

Timeline

Desktop Support Engineer

NCS
04.2024 - Current

Desktop Support Engineer

Nityo Infotech/ Kyndryl
04.2023 - 04.2024

Security Officer

National University Hospital
02.2018 - 04.2023

Security Officer

Cisco Marina Bay Sands
05.2017 - 12.2017

Transporter

786 Transporter
06.2016 - 12.2016

Warehouse Assistant

Singapore Aerospace Manufacturing
04.2015 - 04.2016

Cybersecurity And Forensic Computing - Bachelors of Science

Kaplan University

Diploma - Animation And Game Design

Raffles College of Higher Education

Nitec In Electronics Wireless - Electronics Technology

Yishun ITE
Mohammad Sulaimann Nil