Mohammad Shahfiee Mohammad Hassan
Summary
Adept at leveraging skills in IT Infrastructure and Interpersonal Communication, I significantly enhanced system efficiency and client satisfaction at Wisol Pte Ltd. My expertise in project management and client relationship building led to streamlined operations and a collaborative work environment, achieving a notable increase in product quality and team performance.
Overview
18
18
years of professional experience
Work History
Technical Director
Wisol Pte Ltd
05.2017 - 06.2021
- Evaluated emerging technologies for potential integration into existing systems or future projects.
- Collaborated with cross-functional teams to efficiently complete large-scale projects on time and within budget constraints.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Developed innovative solutions to complex technical problems, resulting in improved system performance.
- Developed suggestions for technical process improvements to optimize resources.
- Mentored junior engineers, fostering professional growth and enhancing team capabilities.
- Collaborated with leadership staff to determine appropriate budgets.
- Oversaw testing of equipment and components to check for defects.
- Directed resource allocation efforts, maximizing utilization while minimizing overhead costs.
- Increased customer satisfaction, addressing technical issues swiftly and effectively.
- Enhanced product quality by implementing efficient software testing and debugging processes.
- Supported creation of client and business partner relationships through careful collaboration and networking efforts.
- Optimized team performance by establishing clear communication channels and fostering a collaborative work environment.
- Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
- Monitored production operations for quality and compliance with standards.
- Established quality control standards, leading to a significant reduction in product defects.
Field Engineering Technician
Wisol Singapore Pte Ltd
05.2011 - 05.2017
- Maintained detailed documentation of all field activities, ensuring easy access to vital information when required.
- Developed strong relationships with clients by addressing concerns promptly and professionally, improving customer satisfaction levels.
- Supported company objectives by consistently adhering to established guidelines, procedures, and regulatory requirements throughout the internship period.
- Gained hands-on experience with cutting-edge tools and technologies to enhance overall understanding of engineering concepts and applications.
- Consistently met deadlines through effective time management and prioritization of tasks while working under pressure.
- Provided comprehensive support for senior field engineers, enabling them to focus on critical tasks and decisionmaking.
- Streamlined data collection processes for improved accuracy in reporting and analysis.
- Exhibited strong adaptability skills by quickly learning new techniques or approaches as needed based on specific project demands or emerging technologies.
- Contributed to successful project outcomes by effectively communicating progress updates and findings with relevant stakeholders.
- Actively participated in team meetings to share insights gleaned from field experiences while offering constructive feedback on areas requiring improvement or adjustment.
- Assisted in the development of project proposals by providing accurate estimates of field-related work scope, timeline, and costs.
- Implemented safety protocols during site visits, reducing workplace accidents and ensuring compliance with industry standards.
- Conducted extensive equipment testing and troubleshooting, minimizing downtime and increasing productivity.
Senior Technician
P-Serve Pte Ltd
03.2010 - 05.2011
- Monitored and enforced safety measures to mitigate hazards.
- Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
- Installed new systems and parts with efficient approach.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
- Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.
- Completed preventive maintenance on set schedules.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Managed inventory control, ensuring accurate tracking of parts and supplies for seamless operations.
Dispatch Rider
Muhibbah Travel Pte Ltd
10.2008 - 03.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Store Clerk Cum Driver / Dispatched
KUS Holding Pte Ltd
10.2005 - 10.2007
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Performed inventory control, such as counting, and stocking merchandise.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Assisted in the training and onboarding of new team members, sharing valuable insights regarding store policies and procedures.
- Processed returns and handled exchanges quickly to provide positive store experiences.
Store Associate
Rotem Pte Ltd
05.2003 - 09.2005
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Maintained tidy and organized store to comply with cleanliness standards.
Education
NITECH - Automotive Engineering
ITE YISHUN ( EAST )
04.2001
Skills
- Risk Assessments
- Schedule Management
- Production improvements
- Implementation planning
- IT Infrastructure
- Risk Management
- System Architecture
- Schedule Coordination
- API Integration
- Network Administration
- Talent Recruitment
- Machine Learning
- Network configuration
- Client Relationship Building
- Technical consulting
- Cost Estimates
- Internal Communications
- Project Management
- Client Needs Assessment
- Project Planning
- Technical Guidance
- User Training
- Helpdesk support
- Customer proposals
- Interpersonal Skills
- Professionalism
- Interpersonal Communication
- Client Relationship Management
- Big Data Analytics
- Information Security
Timeline
Technical Director
Wisol Pte Ltd
05.2017 - 06.2021
Field Engineering Technician
Wisol Singapore Pte Ltd
05.2011 - 05.2017
Senior Technician
P-Serve Pte Ltd
03.2010 - 05.2011
Dispatch Rider
Muhibbah Travel Pte Ltd
10.2008 - 03.2010
Store Clerk Cum Driver / Dispatched
KUS Holding Pte Ltd
10.2005 - 10.2007
Store Associate
Rotem Pte Ltd
05.2003 - 09.2005
NITECH - Automotive Engineering
ITE YISHUN ( EAST )
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