MOHAMMAD SHAFIQUE ANSARI
Navi Mumbai
Summary
* Conduct routine maintenance, upgrades, and repairs of data center components to ensure optimal performance.
* Monitor and analyze data center metrics, environmental conditions, and system alerts to proactively address issues.
* Collaborate with IT teams to support the deployment of new applications, services, and technologies within the data center.
* Implement security measures to safeguard data center assets and comply with industry standards and regulations.
* Participate in capacity planning and scalability discussions to support business growth and evolving infrastructure needs.
* Troubleshoot and resolve hardware, software, and network issues to minimize downtime and ensure uninterrupted operations.
* Maintain accurate documentation of data center configurations, procedures, and incident reports.
* Contribute to the development and implementation of disaster recovery plans and backup strategies.
* Stay informed about industry trends, emerging technologies, and best practices in data center operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
DATA CENTER ENGINEER
OVH CLOUD (ALTIMAT DATA INDIA PVT.LTD)
02.2022 - Current
- Experience in Water Cooling Technology, Understand the overall ticket management process
- Install Server and Network devices and configure ILO, IPMI, IDRAC
- Monitoring servers/network and Temperature/Humidity and installing new software releases, server upgrades, supporting and maintaining end user requirements, including troubleshooting
- Empower a culture of safety, security, and compliance in all aspects of data center activities
- Remote hands support and service on network equipment
- Handling an IT infrastructure of the Data Center, Logistics management, Inventory management, Asset management across India, Understand the overall ticket management process
- Experience in Data Center Migration, perform cable installations, hardware Rack/Stack installations, testing, and troubleshooting using standard datacenter processes
- Planning and executing predictive & preventive maintenance schedules of various equipments to enhance the equipment reliability and increasing machine up time
- Responsible for speedy resolution of problems, avoiding escalation
- Provided customers support Delivered excellence in customers service through situational analysis and timely resolve of escalating problems
- Troubleshoot Servers, Switches and Client Systems, Cable patch panel, Install OS, Installation of various servers, client machines, setup remote desktops, upgrade systems, Fiber channel switches, workstation builds and repairs
- Generation of monthly uptime, call log reports
- Ensuring customer satisfaction through accurate understanding of customer needs and align service delivery to these requirements
- Developing strong relationships with all the customers/staff
- As required, assist Datacenter Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes
- Coordinating all efforts to resolve installation problems subsequent to software delivery, maintaining Toolset, process & procedures documentation, escalating Support, providing reports / matrices, and also implementing best practices.
- Managed inventory of spare parts used for repairing or replacing faulty hardware components.
- Configured, tested, and troubleshot server hardware components such as CPUs, memory, disk drives and network interface cards.
- Collaborated with other team members to implement changes in order to improve overall reliability of services provided by the organization's data centers.
DATA CENTER TEAM LEADER
VIRTUAL EMPLOYEE PVT.LTD
04.2019 - 02.2022
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Offered training and support to keep team members motivated and working toward objectives.
- Set specific goals for projects to measure progress and evaluate end results.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Completed daily quality assurance duties to provide feedback for improvements.
- Maintained a positive work environment that promoted collaboration between team members.
- Created training materials and conducted group trainings on new processes or procedures.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Monitored operations and reviewed records and metrics to understand company performance.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
SR. IT ENGINEER
P & M INFOTECH
08.2016 - 01.2019
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Achieved cost-savings by developing functional solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
AM (ASSISTANT MANAGER)
MAA LAND DEVELOPERS PVT.LTD
06.2015 - 08.2016
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Managed customer service inquiries and complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Desktop Support Engineer
IN-SOFT SOLUTION SDN.BHD (MALAYSIA)
02.2014 - 05.2015
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Analyzed logs from various sources such as Event Viewer, Performance Monitor, for troubleshooting purposes.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Monitored system performance and conducted preventive maintenance tasks regularly.
- Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs.
- Provided technical assistance to users in person, via phone or email.
- Attended customer service meetings to address any ongoing issues or concerns.
FME (Facility Management Engineer)
TRIMAX IT INFRASTRUCTURE & SERVICES LIMITED
04.2009 - 08.2013
- Evaluated existing infrastructure needs against industry best practices.
- Coordinated with vendors for the installation of new equipment or replacement parts.
- Commissioned, scheduled and managed outside resources for maintenance and remedial repairs.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
Education
MCSA -
Global
01.2010
CCNA -
IIHT (RO) Kolkata
01.2008
Computer Hardware and Networking Engineers -
Brain ware, Dhanbad
01.2006
B.Sc, Physics Hons -
Ranchi University (Jharkhand)
01.2006
Skills
- Incident Management
- Hardware Troubleshooting
- Customer Support
- Disaster Recovery Planning
- IT Support
- Hardware Replacement
- Data Backup
- Hardware Installation
- Support Services
Personal Information
- Passport Number: W1843163
- Passport Date Of Issue: 07/07/2022
- Passport Expiry Date: 06/07/2032
- Date of Birth: 05/03/83
Languages
- English
- Hindi
- Bengali
- Urdu
Accomplishments
- Best APAC DC Support Award in 2020 in Shanghai China
Languages
Hindi
First Language
English
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Bengali
Upper Intermediate (B2)
B2
Certification
- Hardware/Networking
- MCSA
- CCNA
- ITIL (Traning)
Timeline
DATA CENTER ENGINEER
OVH CLOUD (ALTIMAT DATA INDIA PVT.LTD)
02.2022 - Current
DATA CENTER TEAM LEADER
VIRTUAL EMPLOYEE PVT.LTD
04.2019 - 02.2022
SR. IT ENGINEER
P & M INFOTECH
08.2016 - 01.2019
AM (ASSISTANT MANAGER)
MAA LAND DEVELOPERS PVT.LTD
06.2015 - 08.2016
Desktop Support Engineer
IN-SOFT SOLUTION SDN.BHD (MALAYSIA)
02.2014 - 05.2015
FME (Facility Management Engineer)
TRIMAX IT INFRASTRUCTURE & SERVICES LIMITED
04.2009 - 08.2013
MCSA -
Global
CCNA -
IIHT (RO) Kolkata
Computer Hardware and Networking Engineers -
Brain ware, Dhanbad
B.Sc, Physics Hons -
Ranchi University (Jharkhand)
- Hardware/Networking
- MCSA
- CCNA
- ITIL (Traning)
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