Mohammad Khairuddin Bin Ahmad
Singapore
Summary
Experienced Solutions Consultant with 5+ years of expertise in connecting companies with ideal solutions. Takes ownership of the entire customer lifecycle, from educating clients pre-sale to providing post-sale support. Advocates for high-quality products and exceptional services. Aims to establish strong and enduring business relationships between clients and providers. Skilled in customer service management, with a background in inbound/outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Possesses a personable personality that prevents call escalations effectively.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Solutions Consultant
Konica Minolta Business Solution Singapore
01.2019 - Current
- Propose technical solutions, oversee technologies and prepare resources for implementation and development.
- Prepare Built of Materials, Design and Built Solutions for Custom applications and Integration
- Perform commissioning and training to end users on the solution implemented
- Provide Presales/Post Sales technical support for Mobile robots (AMRs AGV Autonomous Forklifts), Smart cameras AI enabled Software. LPR,Virtual perimeter Fencing and Meditech Pharmacy Robot
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Increased client satisfaction by providing tailored solutions based on individual needs and industry trends.
- Collaborated with cross-functional teams to design and implement customized solutions for clients in various industries.
- Source and Collaborate with vendors on to provide customer with excellent solutions.
- Performed proof of concept demonstrations, instructing potential customers on benefits of using our products.
- Stayed abreast of industry trends, attending conferences and workshops to ensure the continued delivery of cutting-edge solutions to clients.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Managed projects from procurement to commission.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
Assistant Technical Support Supervisor
Konica Minolta Business Solution Singapore
01.2015 - 01.2019
- Manage, supervise and plan team daily service schedule
- Used ticketing systems to manage and process support actions and requests.
- Led regular meetings with the team to discuss updates in technology trends, ensuring all members stayed current with industry developments.
- Enhanced customer satisfaction by resolving complex technical issues promptly and efficiently.
- Mentored junior team members, providing guidance and support for their professional growth.
- Improved customer retention rates by consistently delivering prompt and effective technical assistance tailored to individual needs.
- Established communication protocols within the team to promote collaboration and information sharing among colleagues.
- Optimized workflow processes, leading to a more efficient use of resources and reduced wait times for customers.
- Monitored team performance and facilitated the necessary training programs to help maintain a high level of competence among support staff.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Field Engineer
Konica Minolta Business Solutions Singapore
01.2007 - 01.2015
- Handle customer queries and provide technical troubleshooting support via Remote tools provided
- Provide onsite post-sales support tor physical break / fix repair service for Multifunction Printer Photocopier
- Schedule and coordinate maintenance servicing, delivery and installations as as tracking spare and consumables movement.
- Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
- Identified major issues that could arise and provided solutions for these problems.
- Reduced downtime with proactive maintenance and regular equipment inspections.
Education
Specialist Diploma Robotics & Automation -
Temasek Polytechnic
01.2022
Advance & Basic Robotics -
Singapore Institute of Technical
01.2019
Nitec Electronics -
ITE Bedok
01.2006
Skills
- Technical Requirement Design
- Solution Design
- Process Flows
- Sales Support
- Programming Languages
- Team Leadership
- Problem-Solving
- Employee Training and Development
- Team Collaboration and Leadership
- IT Infrastructure
- API Integration
Accomplishments
- Most Improved Staff (2013)
- Best Technical supervisor (2016-2017)
- Best Technical Team (2016-2017)
- Best Solutions Support (2019-2020)
Languages
English
Malay
Certification
- Basic Robotics
- Advanced Robotics
Timeline
Solutions Consultant
Konica Minolta Business Solution Singapore
01.2019 - Current
Assistant Technical Support Supervisor
Konica Minolta Business Solution Singapore
01.2015 - 01.2019
Field Engineer
Konica Minolta Business Solutions Singapore
01.2007 - 01.2015
Specialist Diploma Robotics & Automation -
Temasek Polytechnic
Advance & Basic Robotics -
Singapore Institute of Technical
Nitec Electronics -
ITE Bedok
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