Summary
Overview
Work History
Education
Skills
Languages
References
Hobbies and Interests
Extracurricular activities
Qualities
Timeline
Generic
Mohammad Faizil Fitri Masri

Mohammad Faizil Fitri Masri

Kuala Lumpur

Summary

Professional clerical expert with solid experience in office administration and organizational tasks. Strong skills in data entry, document management, and customer service. Reliable team player with focus on efficiency and adaptability in dynamic environments. Known for excellent communication, problem-solving abilities, and consistent track record of delivering results.

Overview

7
7
years of professional experience

Work History

Clerical Officer

Bank Negara Malaysia
12.2023 - Current
  • Loan Application Processing - Assist in the intake, documentation, and initial review of loan applications. Ensure all required forms and supporting documents are complete and accurate.
  • Document Management - Maintain proper filing systems (both digital and physical) for loan files, documents.
  • Respond to basic inquiries from staff regarding their loan applications, payment schedules, and document requirements.
  • Check loan documentation for compliance with internal guidelines and regulatory.
  • Payment & Disbursement Coordination - Record and verify loan disbursement and repayment transactions.
  • Maintain a high level of confidentiality in handling staff data and financial information.
  • Perform other duties as assigned by the supervisor or head of department.

Collection Officer

Bank Islam Malaysia Berhad
03.2023 - 11.2023
  • Responsible for ensuring that all debts owed to the company are collected in a timely and efficient manner.
  • Maintain accurate records of all customer contact, payments received, and outstanding balances.
  • Required to take legal action against customers who have failed to make payment on their debt after multiple attempts at contact have been made.
  • Report any changes in customer payment status to the Credit Manager or Director of Finance.

Event Executive

Federation of Malaysian Business Association (FMBA)
08.2022 - 11.2022
  • Meet with sponsors to identify objectives and jointly determine strategy for achieving objectives.
  • Work with the event program team on delegate acquisition and engagement and call prospective executive attendees to promote sign-up for events as a preparation.
  • Do some monthly debriefs with internal sales staff.
  • Create letters and meeting's minutes
  • Provide post-event follow up.

Operation Supervisor

AGMI Holdings Sdn Bhd
01.2022 - 06.2022
  • Oversee efficiency of operational processes and participate in strategic planning.
  • Analyze business requirements and customer needs and do a research method to improve operations and reduce costs.
  • Monitor and report on department performance and also supervise.
  • Must provide administrative support (e.g. updating inventory) and ensure compliance with company policies and regulation.
  • Recruiting quality crew members.

Temporary Clerical Officer

Public Works Department (JKR)
07.2021 - 12.2021
  • Responsible for performing clerical duties and operation at the Support Group level
  • General administrative duties, personnel management, counter and processing services, data collection and information, operation of communication equipment.
  • Answering and directing calls, taking messages, and making phone calls on behalf of the department
  • Sorting and distributing the daily mail, sending out bills, and arranging pickups for packages.
  • Overseeing and helping out new hires, office temps, or part-time students.

Temporary Call Centre Agent

The Credit Counselling and Debt (AKPK)
09.2020 - 02.2021
  • Providing service information and attending email enquiries.
  • Responsible for managing a whole lot of incoming and outgoing calls
  • Keep a comprehensive record of all calls and/or conversations in the AKPK’s call center data
  • Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems

Temporary Clerical Officer

Ministry International Trade and Industry (MITI)
02.2020 - 07.2020
  • Handling the financial budgeting for every sector of Pusat Tanggungjawab (PTJ) within the country and overseas.
  • Responsible for performing clerical and operational duties which includes clerical and operational aspects
  • File/document maintenance, calculations, preparation of monthly reports, correspondence
  • Data entry, create memo and inspect internal staff’s salaries

Ticketing Officer

Deliver Travel & Tours Sdn Bhd
01.2019 - 01.2020
  • Fair knowledge of World Geography, excellent English Language communication skills
  • Professionally assist and follow through with resolution of guest complaints
  • Exceptional processing of tickets, be it new issues, refunds or exchanges, including all calculations
  • Supervising internal ticketing operations, including staff

Internship

Malaysia Tourism Centre (MaTiC)
07.2018 - 11.2018
  • Maintain files for expense reports, agency invoices, check requests, memo’s
  • Maintain brand files, chrono’s and promotional files
  • All other necessary administrative duties

Education

Diploma - Tourism Management & Hospitality

Merlimau Polytechnic
11.2018

Skills

  • Microsoft Office Skills

  • Team Leadership Skills

  • Communication Skills

  • Problem Solving

  • Adaptability

  • Organization and prioritization

Languages

English
Upper intermediate (B2)
Malay
Bilingual or Proficient (C2)

References

Mdm. Dilla, 019-281 3420, Deliver Travel & Tours Sdn Bhd, Kuala Lumpur

Mr. Osman, 012-356 4680, Bank Negara Malaysia

Hobbies and Interests

Football, Workout, Hiking, Cycling, Travel, Volunteering

Extracurricular activities

Co-Organizer Sacrifice of Faithmen (SOF), Kuala Lumpur 

Jul 2018 - Feb 2020 

  • Complete all of the tasks and report any problems accordingly for the proper functioning of the organization.
  • Indulge in making posters, setting up for events and frequently have conversations with public members by phone, email, or in-person to answer questions and provide as much information as possible about the cause.
  • Arrive for duty on time and maintain a professional demeanor in every aspect and remain in charge of keeping up-to-date records as needed and delivering these records or reports regularly in the organization.

Qualities

  • Leadership
  • Reliability
  • Positivity
  • Confidence
  • Responsiveness
  • Patience

Timeline

Clerical Officer

Bank Negara Malaysia
12.2023 - Current

Collection Officer

Bank Islam Malaysia Berhad
03.2023 - 11.2023

Event Executive

Federation of Malaysian Business Association (FMBA)
08.2022 - 11.2022

Operation Supervisor

AGMI Holdings Sdn Bhd
01.2022 - 06.2022

Temporary Clerical Officer

Public Works Department (JKR)
07.2021 - 12.2021

Temporary Call Centre Agent

The Credit Counselling and Debt (AKPK)
09.2020 - 02.2021

Temporary Clerical Officer

Ministry International Trade and Industry (MITI)
02.2020 - 07.2020

Ticketing Officer

Deliver Travel & Tours Sdn Bhd
01.2019 - 01.2020

Internship

Malaysia Tourism Centre (MaTiC)
07.2018 - 11.2018

Diploma - Tourism Management & Hospitality

Merlimau Polytechnic

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Mohammad Faizil Fitri Masri