MOHAMMAD DANIEL
Summary
Dedicated and detail-oriented professional with a passion for driving business growth through meticulous planning and execution. With a background in business development, operations, and sales, I bring a holistic understanding of organizational dynamics and a proven track record of delivering results. My unwavering commitment to excellence coupled with a relentless work ethic allows me to thrive in fast-paced environments and tackle complex challenges head-on.
Overview
8
8
years of professional experience
Work History
Manager, Operations & Sales
GEX Academy Pte. Ltd
07.2022 - Current
- Brought in $200,000 in revenue through working with external partners and channels.
- Increased upsell sales by 30% through establishing clear goals, overseeing performance, and consistently meeting monthly targets.
- Designed and implemented course on Entrepreneurship for 120 unique students.
- Developed and executed business strategies to achieve business goals and stay competitive.
- Streamlined workflows by identifying bottlenecks in administrative systems and proactively addressing these challenges through solutions.
- Communicated clearly and maintained positive relations with employees, partners and stakeholders to achieve mutual business goals.
- Implemented innovative marketing campaigns such as EDMs that boosted brand awareness and generated sales leads.
Operations & Membership Executive
Evolve MMA
11.2020 - 06.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services
- Collected delinquent accounts by calling customers to work out payment arrangements, resulting in 90% increase in payments
- Maintained cleanliness and organization of the gym, working closely with colleagues to systemize tasks
- Promoted positive customer experience through managing after-sale services
- Resolved customer service escalations to promote mutually beneficial outcomes
- Cultivated lasting client relationships through open communication and understanding their needs
- Increased sales by 60% through establishing clear goals, overseeing performance and consistently meeting monthly targets
Traffic Police Outrider/Section Commander
Singapore Armed Forces
08.2016 - 08.2018
- Commanded and oversaw a section of 10 men, delegated tasks to ensure smooth operations
- Guided new officers during their onboarding process
- Escorted the President and oversized vehicles, performed ceremonial duties in accordance with standards and guidelines
- Handled administrative requirements, maintained records, and submitted operational reports
- Monitored officers' schedules and duties, made necessary adjustments to achieve compliance with operation timelines.
Operations/Events Intern
The Ark Sports Management
10.2015 - 02.2016
- Supported planning, communications, and scheduling of corporate events
- Fostered relationships with the company's suppliers to obtain the best quality and delivery of products
- Responded actively to customers calls/emails for bookings and assisted with daily operations of the company
- Organized logistics and materials for events and arranged spaces.
Education
Bachelor of Business: International Business -
Royal Melbourne Institute of Technology
11.2020
Diploma: Sports & Leisure Management -
Republic Polytechnic
05.2016
Skills
- Event Planning
- Customer Relationship Management (CRM)
- Sales Goal Attainment
- Logistics Oversight
- Operation Management
- Efficient and Detail-Oriented
- Training and Development
- Business Development
Timeline
Manager, Operations & Sales
GEX Academy Pte. Ltd
07.2022 - Current
Operations & Membership Executive
Evolve MMA
11.2020 - 06.2022
Traffic Police Outrider/Section Commander
Singapore Armed Forces
08.2016 - 08.2018
Operations/Events Intern
The Ark Sports Management
10.2015 - 02.2016
Bachelor of Business: International Business -
Royal Melbourne Institute of Technology
Diploma: Sports & Leisure Management -
Republic Polytechnic
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