MOHAMMAD DANIAL BIN MOHAMMAD RASHID KARUNA
Technician
AYER ITAM
Summary
Dedicated Bellman with a solid work history. Highly effective at providing excellent service and enjoys working with all sorts of personality types. Looking to join a terrific hospitality establishment. Friendly hospitality professional guiding safety of guests and baggage. Highly motivated with background in providing excellent service.
Overview
2
2
years of professional experience
Work History
BELLMAN
LEXIS SUITES PENANG
- Organized luggage storage area effectively, allowing for easy retrieval upon guest departure or return from excursions outside the property.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Developed strong relationships with local taxi drivers and shuttle companies, ensuring reliable transportation options for guests when needed.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Escorted guests to and from rooms and assisted with baggage.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Escorted guests to assigned rooms and transported luggage.
- Notified front desk manager of any guest issues in need of additional attention.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
TECHINICIAN
MS ELEVATORS ENGINEERING SDN.BHD
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Tested systems, noting issues and completing preventive maintenance.
Forman/lorry driver
Freelance
01.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Education
SEKOLAH RENDAH PADANG TEMBAK
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SMK GEORGETOWN
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SMK PUTRAJAYA PRESINT 14(1)
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SMK(L) METHODIST
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GIATMARA FASHION AND DRESSMAKING
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Skills
Proper luggage handling
Guest Relations
Shipping and receiving
Room deliveries
Reliability and punctuality
Knowledge of local area
Valet assistance
Local directions
Hotel operations understanding
Foreign language proficiency
Concierge collaboration
Teamwork and Collaboration
Problem-Solving
Activities
- 2007, KARNIVAL BOLA SEPAK 11 TAHUN, WAKIL DAERAH
- 2008, PERTANDINGAN BOLA SEPAK BERPASUKAN MSSP, WAKIL SEKOLAH
- 2014, OLAHRAGA, WAKIL SEKOLAH
Personalstrength
I can perform as a dedicated, assertive, and cooperative team player focused on exceeding objectives. I am also a fast learner. Mature with pleasant personality and active strong interpersonal abilities to maintain communications and resolve problems creatively. I can interact with people at all kinds of levels. I am also able to adapt easily to new environments. My working experience has trained me to work under pressure and make use of analytical thinking. Furthermore, my experience helped me learn to interact with other co-workers and ways to deal with customers' problems. I certify that all the information given above is true.
Nirc
961008-07-5115
Personal Information
- Age: 28
- Ethnicity: Malay
- Date of Birth: 08/10/1996
- Gender: Male
- Nationality: Malaysian
- Marital Status: Single
- Religion: Islam
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsPaid sick leaveLanguages
English
Upper intermediate (B2)
Malay
Bilingual or Proficient (C2)
Timeline
Forman/lorry driver
Freelance
01.2023 - Current
BELLMAN
LEXIS SUITES PENANG
TECHINICIAN
MS ELEVATORS ENGINEERING SDN.BHD
SEKOLAH RENDAH PADANG TEMBAK
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SMK GEORGETOWN
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SMK PUTRAJAYA PRESINT 14(1)
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SMK(L) METHODIST
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GIATMARA FASHION AND DRESSMAKING