MOHAMMAD ARIFF JALIL
Summary
Dedicated bellboy known for exceptional guest service, workplace safety adherence, and team collaboration. Committed to creating welcoming environments and enhancing guest experiences.
Resourceful and punctual professional with over 10 years of experience in hospitality. Proven ability to assist guests effectively, ensuring seamless check-ins and check-outs while maintaining high standards of cleanliness and safety..
Overview
1
1
Certification
16
16
years of professional experience
Work History
BELLBOY
MARINA BAY SANDS PTE LTD
Singapore, Singapore
10.2017 - Current
- Delivered exceptional guest service by promptly assisting with luggage and transportation needs.
- Coordinated check-in and check-out processes, ensuring seamless guest experiences.
- Maintained cleanliness and organization of lobby areas to enhance guest satisfaction.
- Provided local information and recommendations, enhancing guests' stay experience.
- Collaborated with front desk personnel to manage guest requests efficiently.
- Resolved guest issues proactively, contributing to high levels of customer satisfaction.
- Assisted guests with transportation arrangements, local attraction recommendations, and dining reservations to enhance their overall experience.
Kids Activities Supervisor
Kidzania
Singapore, Singapore
05.2015 - 07.2017
- Supervised daily activities and programs for children, ensuring safety and engagement.
- Developed and implemented age-appropriate educational workshops, promoting creativity and teamwork.
- Trained and mentored junior staff on activity facilitation and child interaction techniques.
- Coordinated special events, enhancing overall experience for children and families visiting the facility.
STAR GUIDE LEAD
Resort World Sentosa
Singapore, Singapore
03.2010 - 03.2015
- Delivered exceptional guest experiences through guided tours and personalized interactions.
- Educated visitors on resort history, attractions, and safety protocols to enhance engagement.
- Collaborated with team members to streamline tour operations and improve guest satisfaction.
- Trained new guides on resort policies, procedures, and effective communication techniques.
- Coordinated special events and activities to enrich guest experiences during peak seasons.
Education
No Degree - PRODUCT DESIGN
ITE CENTRAL BISHAN
SINGAPORE03-2008
N LEVEL -
FUHUA SECONDAY SCHOOL
Jurong West, Null, Singapore12-2004
BUKIT VIEW PRIMARY SCHOOL
BUKIT BATOK12-1999
Skills
- Workplace safety adherence
- Team player mentality
- Reliability and punctuality
- Professional appearance
- Resourcefulness and initiative
Accomplishments
- BEST OF THE BEST SILVER AWARD IN 2019
Certification
Best of the best silver award in 2019
Additional Information
- Expecting salary:3k
- 1 month notice
Languages
English
Malay
Timeline
BELLBOY
MARINA BAY SANDS PTE LTD
10.2017 - Current
Kids Activities Supervisor
Kidzania
05.2015 - 07.2017
STAR GUIDE LEAD
Resort World Sentosa
03.2010 - 03.2015
No Degree - PRODUCT DESIGN
ITE CENTRAL BISHAN
N LEVEL -
FUHUA SECONDAY SCHOOL
BUKIT VIEW PRIMARY SCHOOL