Mohammad Yasik

Technical Product Support Specialist

Provide technical support and troubleshooting for the company's programmatic advertising platform, addressing issues for both internal teams and external customers/partners.

• Technical Issue Resolution: Utilize programming basics, SQL, and analytical skills to investigate and resolve technical issues related to the advertising platform, ensuring smooth operation and optimal performance.
• Cross-functional Collaboration: Collaborate effectively with engineering, product management, and customer support teams to gather information and implement solutions that meet customer needs and platform requirements.
• Technical Communication: Communicate technical information concisely and clearly through written channels such as email, documenting solutions and best practices for future reference and knowledge sharing.
• Verbal Communication: Facilitate effective communication during meetings and discussions, ensuring all stakeholders are informed and aligned on technical matters and resolutions.
• Problem-solving and Critical Thinking: Demonstrate strong problem-solving and critical thinking skills to identify root causes of technical issues, develop and implement appropriate fixes or workarounds, and prevent recurrence.
• Industry Awareness: Stay updated with industry trends and best practices in programmatic advertising and related technologies, contributing insights and suggestions for platform improvements and optimizations.
• Training and Guidance: Provide training and guidance to internal teams and external partners on technical aspects of the advertising platform, empowering them to leverage its capabilities effectively and troubleshoot common issues independently.
• Vendor Client Support Analyst: Specialize in using Salesforce and various service tools to create customized CRM solutions for clients. Communicate regularly with clients, ensuring top-notch service delivery and client satisfaction.
• Client Relationship Management: Quickly and efficiently solve any issues or questions clients may have, always aiming to exceed expectations and maintain strong, lasting client relationships.
• Quality Work: Dedicated to delivering high-quality work that meets the highest standards, helping to maintain strong and lasting relationships with clients.