Mohammad Syuhaimi
Summary
Dynamic ground-handling professional with nine years of progressive experience at Changi Airport, starting as a Ramp Loading Officer with APS in 2016 and advancing to Duty Manager at GTRSG in 2023. Proven expertise in leading ramp teams, optimizing staff deployment, and ensuring seamless flight turnaround operations under tight schedules. Recognized for exceptional leadership skills and effective communication in high-pressure environments, consistently driving team performance and operational excellence. Committed to maintaining the highest standards of safety and efficiency in all aspects of ground handling.
Overview
19
19
years of professional experience
Work History
Duty Manager
GTRSG Pte Ltd
01.2023 - Current
- Lead ramp and apron operations for carriers.
- Supervise ramp teams in baggage and cargo handling and flight-turnaround activities.
- Coordinate with flight crew, airport authorities, and service partners to maintain on-time performance.
- Handle incident reporting, staff coaching, and operational troubleshooting.
- Contributed to smoother loading processes that reduced delays and improved baggage traceability.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Conducted regular inspections of facilities and equipment to maintain operational integrity and compliance.
- Mentored and supported junior staff members to apply best practices and follow procedures.
Rover / Ramp Specialist
GTRSG Pte Ltd
01.2018 - 01.2023
- Planned staff deployment for flights, assigning team members to arrival and departure duties.
- Monitored arrival, departure, and ground-service times to ensure efficient and smooth handling.
- Supported multiple flights across bays, stepping in to resolve ad-hoc loading or equipment issues.
- Mentored new hires on ramp procedures and safety standards.
Ramp Loading Officer
Asia-Pacific Star (APS)
07.2016 - 01.2018
- Coordinated baggage and cargo loading and unloading for various carriers.
- Performed pre-flight ramp checks and supported efficient flight-turnaround operations before the joint-venture transition.
Admin Support Assistant
Singapore Armed Forces (BMTC Sch 1)
01.2007 - 01.2009
- Managed classified documents and routine orders.
- Facilitated communication between departments to enhance operational efficiency.
- Managed scheduling and coordination of training sessions for personnel development.
- Streamlined administrative processes to improve response times and service delivery.
Education
National ITE Certificate - Electronics (Computer & Networking)
Institute of Technical Education (ITE College East)
Singapore01.2011
GCE N-Level -
East Spring Secondary School
Singapore01.2004
Skills
- Ramp and apron management
- Staff deployment, team supervision, and mentoring
- Monitoring flight arrivals / departures / GSE service times
- Operational problem resolution
- Cross-team coordination and communication
- Maintaining efficiency under pressure
- Attention to detail
Timeline
Duty Manager
GTRSG Pte Ltd
01.2023 - Current
Rover / Ramp Specialist
GTRSG Pte Ltd
01.2018 - 01.2023
Ramp Loading Officer
Asia-Pacific Star (APS)
07.2016 - 01.2018
Admin Support Assistant
Singapore Armed Forces (BMTC Sch 1)
01.2007 - 01.2009
National ITE Certificate - Electronics (Computer & Networking)
Institute of Technical Education (ITE College East)
GCE N-Level -
East Spring Secondary School
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