Mohammad Rafi

Project: JTC CRM.

• Designed and implemented Lead, Account, and Case Management modules using Salesforce Service Cloud and Sales Cloud.
• Integrated real-time data streams using Kafka integration.
• Utilized Dream Factory with the JARVIS warehouse to create accounts via LWC.
• Developed integrations for CSP 2.0, New CSP, CX (Corporate Website), and Maple using the Salesforce REST Composite API.
• Exposed custom REST APIs for the Platinum Portal.
• Implemented a survey functionality to capture and analyze customer feedback.
• Installed and configured the MTI BizEngage package, and enabled BizEngage features for JTC CRM.
• Applied TSP policy to ensure security compliance for both mobile and web applications.
• Executed data migration activities from Microsoft Dynamics to Salesforce.
• Developed Customer 360 and Product 360 views to provide comprehensive data visualization.
• Created reports and dashboards for key business metrics visualization.
• Supported deployments via a CI/CD pipeline using GitLab and SHIP-HATS.

Project: TTW (Transformation to Win) at Shell

• Built Flows, Apex Triggers, Lightning Web Components (LWC), and REST integrations for automated service processes.
• Set up Email-to-Case to streamline case creation from customer emails.
• Created case assignment rules to route cases based on predefined business logic.
• Developed and deployed custom case escalation and notification mechanisms to ensure SLA compliance.
• Supported CI/CD deployment processes using GitHub for version control and release management.

Project: Blaze Enhancement at Shell.

• Led enhancement and data migration activities for system improvements and legacy data consolidation.
• Enabled Salesforce Service Cloud features specifically tailored for the Vietnam region.
• Configured Email-to-Case to streamline case creation from incoming customer emails.
• Created case assignment rules to route cases automatically based on predefined regional business logic.
• Enhanced CTI flow to automatically generate cases for Vietnam-based customers.
• Implemented Apex Batch Sharing logic to share records dynamically by region for better data access control.
• Developed a spam case-handling functionality to reduce noise and improve case queue accuracy.
• Supported CI/CD deployment processes using GitHub for source control and automated releases.

Project: Firesland Compina and Order Management Mobile Application.

• Redesigned the Account module and implemented a robust Community Portal to enhance user engagement.
• Worked on both Partner Community and Customer Community setups, including configuration, customization, and user access management.
• Collaborated with stakeholders from various departments to understand their business needs and develop solutions accordingly.
• Built a Lightning web component to create a mobile application for order management.

Project: IPSI & Insurance Calculator

• Built a custom application using Aura, LWC, Apex, and Flows.
• I built a release package and installed it into production.
• Built an Aura component for the Insurance Application.
• Create a PDF using a Visualforce page and Apex.