Mohammad Navid Alam
Summary
Experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Manager - Business Operations
Navid Engineering
06.2023 - Current
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Optimized inventory management processes, reducing waste while maintaining adequate stock levels to meet demand.
- Championed customer satisfaction initiatives, resulting in increased client retention rates and positive feedback scores.
- Developed comprehensive business plans, driving growth and profitability across departments.
Cashier
Hikmah Food Catering & Restaurant Pte Ltd
11.2022 - 06.2023
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma in Biomedical Engineering -
Ngee Ann Polytechnic
535 Clementi Rd, Singapore 599489 04.2023 - Current
High School Diploma -
Montfort Secondary School
50 Hougang Ave 8, Singapore 538785 01.2019 - 12.2022
Skills
- Basic coding abilities in Python and C
- Operations Management
- Customer Service
- Documentation And Reporting
- Proficient in Microsoft Office Suite
- Effective communication
- Leadership and team management
- Analytical and problem-solving skills
Timeline
Manager - Business Operations
Navid Engineering
06.2023 - Current
Diploma in Biomedical Engineering -
Ngee Ann Polytechnic
04.2023 - Current
Cashier
Hikmah Food Catering & Restaurant Pte Ltd
11.2022 - 06.2023
High School Diploma -
Montfort Secondary School
01.2019 - 12.2022
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